Memrise website and apps are down [ Edit: Fixed! ] (and Closed )

Seriously Memrise, invest in a platform that allows you to roll back faulty deployments. There is absolutely no excuse for leaving a site like this in a fundamentally broken state for nearly 15 hours now.

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seeing as Memrise isnt recording any updates of work, does this mean we will all lose our hard earned streaks? I suggest they are frozen until this error is fixed, iā€™d be terribly annoyed if i lost my 30 day streak due to another server error like last time

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At the moment, I see some progress in how the web version is working (the streak is filling as I review words, the course score is growing). But it is still far from normal because the reviewed words are not saved, same as yesterday.

p. s. Android version seems to work normally but there is the same problem of coordination between the web and the app. I see my streak progress in the web version, but the words I have reviewed are not saved here (though it looks like they are saved on the app).

So, how does one go about getting their streaks restored?

looks like our precious daily streaks are safe now :smiley:
Unfortunately our possibilities of learning are not so safe yet (at least via web interface).

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Streaks are not updating, at least for me.

I must have done yesterdayā€™s two courses that I study before the problem began.

Here is what it appears like to me: I use an ipad (ios 10) to do the coursework, and a PC (win 7) to figure out what Iā€™ve done (usually):

Before I did the courses this morning, I had these results on the website(PC):
span 5: 342/417: 33 streak. Mon to be filled in as completed.
After I did the spanish course:
span 5: 342/417: 34 streak. Mon was now filled in.

So: All thatā€™s missing are the individual words completed and only on the website (PC).

Recap: What worked for me are the streaks & the days completed line. Seems like youā€™re getting close::

Iā€™ll try arabic now and update:
Before I did the arabic course:
read arabic: 428/498: 56 streak: Mon not filled in -
After I did the arabic course:
read arabic: 428/498: 57 streak. Mon was now filled in. - so streak & day indicator are correct for that course as well.

note: What seems to be the case also is that it takes a little less (50%) of my normal daily time to get a ā€œgoal completeā€ indication from the web site.

Many thanks.

Update 1:: The iPad does appear to have either some local cache/recall because when I go back to the course, it can figure out what Iā€™ve done.
Update 2:: Last thing I notice is on the website at ./home. It doesnā€™t show the correct order of the courses Iā€™m working on. I did spanish, then arabic, and arabic is 2nd, spanish is 1rst in the list.

I finished one 45-minute course but it was the same questions and the number to be reviewed is not going down. Hope it will be fixed soon.

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Someone changed the banner, now it says ā€œUPDATE: Site and apps are back up.ā€ Meanwhile, the web version is still badly out of order ā€¦ I can only pray that the problem wonā€™t turn out as unsolvable as all those hyphen and comma issues. Otherwise I would have to quit which would upset me a lot honestly :confused:

Not working for me yet ā€¦

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My learning home page now says this:

Update:
The apps and site should be running close to normal again,
however, the learning progress saving and syncing is not yet fully
recovered for web.
We are working on resolving this ASAP. Apologies for the
inconvenience.

I had raised this issue (below) this morning as I hadnā€™t been aware of the bigger problem and this thread (website down) did not appear when searching or creating my thread about the course issue.

Not recording score on a course and same questions reappear

I wonder if we will be receiving a roll-back to right before the servers went down and all these errors occurred. Would be tremendously helpful, as I wasnā€™t able to review all day yesterday, and, like I said before, catching-up with what amounts to almost 1000 words today is not ideal.

Seconding this. Really poor management.

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Well, we were told:

So, I guess, report what you had. But canā€™t Memrise see what streaks we had through the app, where they didnā€™t vanish?

Are they only fixing streaks or what? Iā€™d like to pretend Iā€™m back to November 6th at XX time before server went down.

I have just done all my courses on the android app and all of them have updated as normal on app (streaks and points).
The streaks and points have also updated on the web , however the web still shows the same words are due for review while the app correctly shows the words as reviewed.

The first course I tried via the Android app told me goal complete, 1 day streak, even though it was a 590 day streak, but on checking it afterwards it had preserved the whole streak. also it presented a number of items for learning (as in, just showing the full entry incl. translation) that Iā€™d learned long ago.

Have a problem with a completed course. After editing it and adding new level and words, the word counter remains unchanged and the course is still completed (both mobile and web versions). On web version I am able to run learning session, but mobile one remains unchanged (new levels are not visible).

Piggybacking on this thread to let you know that I am unable to ignore words in the courses I am learning. Assume you are working on a fix, but if not, please do. Thank you!