Seconding this. Really poor management.
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Well, we were told:
So, I guess, report what you had. But canāt Memrise see what streaks we had through the app, where they didnāt vanish?
Are they only fixing streaks or what? Iād like to pretend Iām back to November 6th at XX time before server went down.
I have just done all my courses on the android app and all of them have updated as normal on app (streaks and points).
The streaks and points have also updated on the web , however the web still shows the same words are due for review while the app correctly shows the words as reviewed.
The first course I tried via the Android app told me goal complete, 1 day streak, even though it was a 590 day streak, but on checking it afterwards it had preserved the whole streak. also it presented a number of items for learning (as in, just showing the full entry incl. translation) that Iād learned long ago.
Have a problem with a completed course. After editing it and adding new level and words, the word counter remains unchanged and the course is still completed (both mobile and web versions). On web version I am able to run learning session, but mobile one remains unchanged (new levels are not visible).
Piggybacking on this thread to let you know that I am unable to ignore words in the courses I am learning. Assume you are working on a fix, but if not, please do. Thank you!
Not are saved mark "ignore"
I was not interested in a mobile version.
When will the work site?
@Lien, @knarusk, weāve been patient for a day. Can you give an update? Iām seeing my review count rising steadily while I had been hoping today to lower it. I really hope it is fixed tomorrow or very very soon.
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I also hope it is going to be fixed soon, It is not possible to review the vocabulary on web.
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I agree, the update provided is actually making the issue worse
āUpdate: The apps and site should be running close to normal again, however, the learning progress saving and syncing is not yet fully recovered for web. We are working on resolving this ASAP. Apologies for the inconvenience.ā
The site is running close to normal?! Why would you say this? In fact itās totally uselessā¦ Not yet fully recovered? In what way is it recovered at all?
Why present a falsely rosy situation in a statement? Pretty much suggests you donāt see the situation as critical - which it is!
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Evening all, here is the latest update about the site and the apps:
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We are still working on getting the progress for learning and reviewing session to sync properly. We have 2 parallel systems running in the background, one that got affected and a new one that is serving most of the requests from users. The work is in progress to sync the affected and the new system, hence the progress not counting the learning activities as total from both for now.
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Getting the full learning and reviewing progress to sync between the affected and the new system is the immediate goal. It depends on certain hardware processes, but we are aiming to complete this later tonight.
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The mobile apps deal with the progress saving independently. The syncing between mobile apps and the website does not work as of yet, but the progress on mobile only should be fine. We are investigating the mobile specifics issues separately as they should not be related to the problems with the site.
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Unfortunately there are physical limitations for how long recovery and failover processes take and with the amount of data it takes a while, even when running things in parallel. The full team is on resolving this unfortunate issue and working on solutions to recover as much progress for everyone as possible, including streaks. We are tackling problems one after another and streak recovery will be among the next.
Again, on behalf of the whole team, we apologise greatly for this very unfortunate sequence of events and do all our best to resolve it fully.
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Sure they will repair it soon, thats the way they roll.
The comma problem is not fixed for 8 days now.
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There is still problems on the main site. I am doing the spanish courses and the words repeats itself and when you finish the first stage, the same words come again in the 2nd stage.
Hope Iām not making the load on the team worse, but I was just curious if there will be any way to recover our streaks after this? I almost had a 60 day streak but the site didnāt save my progress when I did my lessons yesterday so now itās at 0. If not, no big deal, I was just wondering.
@gummysaur Iām in the same boat. Iāve been keeping a few streaks for quite a while now, and Iām really hoping to see them restored from those ugly 0s. 
I know that other users have had success with contacting the staff and getting their streaks restored in the past, so hopefully we can do the same, if they donāt somehow recover on their own.
You should be able to contact support here. (at the bottom of the box on the right) I would suggest waiting until the dust settles on the current issue though, since the staff is probably all tied up with getting the servers back on track right now.
And thanks for the update, @knarusk! Iāve got my fingers crossed that it can all get sorted out soon. I really want to get to those pesky review items that are mocking me with their high numbers! xD
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Yes, my streaks are on 0 in the app as well, although yesterday they seemed to be full there (though not on the site). The French course, which I had done yesterday before the bugs, kept its streak. I have now achieved the goal for today over the app and it seems to detect the streak on the site as well, though it still counts that I have all the items for review.
I do hope the other streaks will be restored, but if notā¦ cāest la vie, itās the learning that matters, not the badges.
Itās been āGroundhog Dayā for this Memrise user.
Hit the review, 77 words, but only the same 10 keep popping back up when after finishing the 10-word review. Same thing with learning, same words get re-introduced again.
The Streak is working. Thatās about it. Looking forward to Memrise sorting this out.
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Yes we will be able to fix the streaks for all affected. But it can take a couple of days while we work on other fixes, too.
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Iām with JustSayItā¦Groundhog Day
The words up for review yesterday are still there although they have been joined by some more. None of them can be retired which is beyond getting old.
Total point and Leaderboard totals are being updated. Donāt have any course goals right now, so canāt say anything about streaks there.
Really hard to see the āprogressā.
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