No-one is saying they expect anything to happen immediately; what we are saying is will someone from Memrise please communicate with their customers, both in advance and throughout the process. This isn’t a voluntary organisation or student-run club to whose members we should be grateful for sparing five or ten minutes of their otherwise very full schedule for writing a couple of updates: this a business, with 22 salaried members of staff.
We have consumer rights, and they have obligations to us, under English and UK law. And so far no offer has been made of compensating us for loss of proper access to the service. I get a reimbursement or an extension of the date before my next direct debit kicks in, or a discount off the next bill, if my phone company loses signal unexpectedly for a few days, or if the Economist failed to deliver an issue by mistake. Why are memrise then not similarly assuring us that we can make up the days of lost service before they take our next payment from our bank accounts?
I thought there must have been some sort of cyber attack or something which was entirely out of their control but it’s only emerged within the past couple of days that this was actually a planned roll-out. So it would have been courteous and in keeping with basic customer service to inform us in advance that this was going to happen and that there might be delays or technical problem, so we could plan to alter our usage around these potential delays and teething problems. And it was simply rude on their part to not update us for the first couple of days, and then to leave that message for days saying “everything should be working fine now” when it clearly wasn’t and still isn’t.
After this long a period of time of the site being down, it would be nice for the memrise staff to provide technical details on what happened and what is currently being done to fix it.
This site is still not working properly for me. It still does not update the number of items to review that it shows for each course although it has now started to save that information internally so that I am not shown the same words more than once. This means that I have to test every course by trying it and it will return to the course home page if there are in fact no words to review.
Am I to understand that the staff truly did not make a backup before instating the new updates that crashed the site? If they did make one…it shouldn’t take five days to roll-back.
I’ve got a level with 80+ words and I learnt about 20 yesterday and more this morning (it’s now 16:37 GTM); I can see some items needs the post-4 hour review and some items need the one day review but I can’t review anything because I haven’t finished learning the full course. So it says review now next to each individual button but on the level page or the main course page nothing happens when I click review. Any ideas?
Course streaks and overall streaks?? Pro / web user here - I do not have different streaks - just course streaks?? What are you referring to please? thank you.
No thanks, I was attracted to memrise because of the web service. you learn better typing the words and sentences out. I bought pro because of the web service.
I can appreciate that a lot of work is being done to fix the problems being encountered but frustration at being unable to use Memrise is beginning to set in as quite simply the website no longer works for me.
The issues must be serious and I am having doubts if it can be solved/recovered but the Memrise team must all have bald heads from the amount of head scratching they must be doing!!!
