As of May 25th, it is required by EU law that users can download their personal data, and transfer it to another service if available/desired, in a commonly use and machine readable format.
How can we (will we be able) to download things like self-created courses and learning progress?
While I understand what you mean, strictly speaking, personal data is not quite your learning progress, so I donât think it will affect Memrise in this regard:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_en
Iâm not sure I agree. The official definition of what constitutes âpersonal dataâ is very broad. From the official definition on that site:
Personal data is any information that relates to an identified or identifiable living individual.
I think that a reasonable argument could be made that since Memrise knows your IP address, which is listed as âpersonal dataâ, and possibly also your real name and address, which they might, depending on how you log in or subscribe to their services, then everything that they store about you is âpersonal information.â This could be learning data, location data, information about the time of day you study, your IP addresses used to access the site, payment card data, etc. etc.
But based on their past behavior on this forum, I doubt very much that Memrise will comply with the rules voluntarily, and they will probably ignore all posts about the topic. And it would not surprise me at all if we hear about them being fined by some data protection commissioner somewhere eventually.
To be fair, the Memrise Privacy Policy has been updated to reflect the changes that come into effect on 25 May, including the definitions of what constitutes Personal Data held by Memrise and our rights to access under the revised EU law. You can find it here: Privacy Page and they have placed a link to it in the FAQ section here: https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=web&s=data-privacy
Thanks for linking to that @alanh.
After reading their updated privacy policy, it confirms what I thought. They concede that essentially all of the information they have about us is âpersonal dataâ, yet they very characteristically give themselves broad license to âshareâ our data far and wide with affiliates, data processors, service providers, etc. for commercial and other purposes. The so called âprivacy shieldâ program that they mention with their US company service providers is a joke, which may even be ruled illegal at some point this year, following complaints from EU privacy campaigners. Once your data is in the hands of a US company, I would say that you have no effective privacy protection at all.
And Memriseâs instructions to âcontact usâ to request removal, deletion, revoke consent, etc. are laughable to those of us who are familiar with how they treat their customers. We know from reading all of the posts on the forums that they routinely, and as a matter of general practice, ignore their customersâ requests for refunds and cancellations, and many other complaints, sometimes for weeks, months, or even years.
Memrise management have never been conscientious about fulfilling their obligations to their customers, and I donât believe that they will suddenly change now, notwithstanding the very lofty verbiage and illusory promises they make to us in their âprivacy policyâ or elsewhere.
I took a closer look into this and it seems you are right. At the time of writing that I thought of only Username X learnt 10 words, etc. and didnât consider that my IP, email, real name and so on is linked to my usernameâŚ
@Alanh - you always point to the right direction. I just filled out the form and they say they will reply in 30 days.
@xvg11: Though we feel often that memrise is not as responsive as weâd like, they do actually respond, based on their priorities. It might not be as responsive as weâd like, but much more responsive than we often think. 
First, who is âwe?â You donât speak for me.
Second, thatâs patently false.
They ignore users all of the time. I canât count how many times Iâve seen posts telling the same story: âMemrise charged me for a renewal after I cancelled Pro! I emailed them 4 times, but received no response/automated unresponsive reply. I need my money back. Please help!â
That abuse and neglect of paying customers should never happen. No legitimate business treats its customers that way.
Next, look at this thread:
That thread was started in August of 2017, nine months ago, but nobody from Memrise has responded at all. Memrise has ignored it completely. On their main page, they make the unqualified claim that in the free version you can âlearn and reviewâ but obviously this is not true for iOS users. Just the other day, @xKimka started another thread asking about this, and still they ignore this legitimate question, and the very obvious conflict between their (arguably false) advertising and the reality of what they do.
So, donât tell me that âthey do actually respond,â because it is not true, and just sounds like you are either willfully ignoring reality or are a Memrise employee trying to do PR damage control in the forums, by posing as an ordinary user.
I am in the same boat as you are. I think all people here like Memrise to respond sooner and more often. And yes, sometimes there are posts for refunds (not seen many recently), but I have seen seldom users replying for the second time, which makes it seem that Memrise has taken care of it. Why, otherwise, wouldnât at least a number of them come back for a second or third post saying âI still donât have my money!â.
I donât like it that when sometimes we ask for Memriseâs opinion, and they sometimes donât repond. I think that at least we should hear what their opion is and a possible time for a solution if any. That is what I mean with ââŚnot as responsive as weâd likeâ BTW: unless it is as responsive a you like, this âweâ does include you.
But critical issues that affects many or all users, they reply quite promptly. Most recently here.
Youâve chosen to ignore the many dozens of complaints in the threads that I linked to, which prove undeniably that Memrise employees respond only to what they choose to respond to, and ignore everything else that they donât want to talk about, for months, perhaps years, if they choose.
You also very conveniently ignore the fact that Memrise routinely lies brazenly to its users. In some case lying to members for weeks or months at a time.
In one instance they lied and said that their deliberate âexperimentsâ were mysterious bugs, that âthe team is looking into.â Only after the âexperimentsâ were over did they admit the truth.
Another time, about a year and a half ago, they completely changed the way their system handles commas in answers, intentionally and unnecessarily breaking hundreds or thousands of user-created courses. When users complained loudly, first they ignored the complaints. Then they pretended that it was a mysterious âbugâ that they were âlooking intoâ and asking for âscreenshotsâ of. Finally, after about two months passed and hundreds of additional complaints posted, the COO finally came to the forum, and admitted the ugly truth, that they had broken the user-created courses through their deliberate action, and had been lying to the users for months.
You also ignore the fact that just a few weeks ago, BeaTrisy came on here and lied again, saying that the user Bio field would remain âprivate,â when the truth is that they removed it completely from the usersâ view and control. When the users asked for clarification of Beatrisyâs inane claim about the non-existent bio field, they were completely ignored. They seem to think that they can follow in the footsteps of the lying tailors in the story of the âEmperorâs New Clothes,â and make us sing the praises of the wonderful new âprivateâ bio field that only fools canât see. 
The examples that Iâve listed in these posts are just the tip of the iceberg of Memriseâs bad behavior toward its users, and there is no excuse for any of it.
So donât try to tell me that on âcritical issues that affects many or all users, they reply quite promptly,â because that claim is not just false, but blatantly, glaringly, and indisputably false.
This is such a great post and makes me wonder why I am still here lol
@TheFour-GatedDanzig Thanks for the compliment.
Do you know something? I just discovered the answer to John Baiteâs question about why he doesnât see more posts from dissatisfied users. I wondered about it too, because I know that I saw many such complaints, but suddenly canât find them. The answer is shocking, and makes Memrise look even more sleazy and dishonest.
The answer is that they hide the posts!
Look at this conversation that I had with @Teenage_Polyglot.
Do you see at the bottom of the thread where it says that the topic was âunlistedâ one day ago by MemriseSupport? That means that they hid it. You can only find an âunlistedâ topic if you already know the direct link to it. It doesnât appear in the forum search tool, nor in any list of forum posts, nor on my profile page, or on Teenage_Polyglotâs profile, even though we both posted in that thread.
Now look at @Teenage_Polyglotâs profile activity.
According to Memrise, this user has not created any posts. But we know they have.
So Memrise is actively hiding posts that are inconvenient. They have hit a new low, even for them! So thatâs how they enable their defenders or perhaps their paid shills to say, âIf things are so bad, where are all the negative posts?â
Can you believe that they have stooped so low as to delete and hide posts?
Edited to add: I didnât spend much time looking, and I easily found two more refund complaints that were just hidden and unlisted by MemriseSupport yesterday.
In my opinion itâs extremely incriminating that MemriseSupport spent a good deal of time searching for and deleting/hiding evidence of dissatisfied customers who had asked for refunds. I bet if I spent more time searching, I could find dozens or hundreds of posts from mistreated customers that theyâve hidden.
They are obviously very scared of the truth about their mistreatment of customers being revealed. You can see that one of the posts that they hid was two years old.
In my opinion, it seems that they are systematically destroying evidence of their bad behavior towards their customers.
Sorry, no intend to ignore what you say. Sorry you feel that way, but I did read your message. And I do agree with you that would like them to respond much more often then they do. Itâs a nice platform, still we have some wishes - itâs not perfect! Averagely my satisfaction is at the âplusâ side.
