Sound Problem

glngl22 · July 25, 2021, 12:09pm

No Sound During Studying With Courses Sometimes

heiti · July 25, 2021, 8:02pm

Same problem I guess, it just goes away during “listening skills”, then i need to restart it and its back. but only for a while, then it goes away again. and my computer sound is just fine, its only memrise that loses sound.

rwlittle6 · July 26, 2021, 3:00pm

I’m having the same problem in my Spanish (Mexico) Course 1. Have you had any help with this yet?

TiagoBarbosa · July 27, 2021, 8:09am

It happened to me too. During lessons the audio simply disappears, making it impossible to continue. Two days already this way.

ale_c · July 27, 2021, 8:14am

Hi all, moving this to the Web Bugs section.

Sorry to hear you’re experiencing this. Could you specify the following information for me please:

Which device are you using?
Which browser are you using?
Are you on our new Beta experience? (you can see this in your settings. Is ‘Beta’ at the bottom ticked for you?)
Is this only happening on Listening Skills or other modes too?

I look forward to your response.

Best,
A.

MichaelGiles59 · July 27, 2021, 8:29am

1 Laptop . 2 Explorer 3 Beta 4 All modes . Hope that helps

heiti · July 29, 2021, 1:05pm

A laptop at work and a desktop at home
Google chrome, latest version
No
Happened both in listening skills, but also on speed review.

heiti · July 29, 2021, 1:14pm

Here is what Chrome console gives me:

[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
[Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 [Intervention] Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence. See crbug.com/1144736#c27
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.
app.memrise.com/:1 Uncaught (in promise) DOMException: Failed to load because no supported source was found.

malechka_umka · July 29, 2021, 2:46pm

Which device are you using?
Laptop, smartphone
Which browser are you using?
Google Chrome
Are you on our new Beta experience? (you can see this in your settings. Is ‘Beta’ at the bottom ticked for you?)
Yes
Is this only happening on Listening Skills or other modes too?
Speed Review (after 40 words on smartphone and after 75 words on Laptop)

glngl22 · July 29, 2021, 7:49pm

1.Laptop
2.Chrome
3.Beta
4.All modes

piotrjaskulski · July 30, 2021, 7:39am

The problem may be related to the new version of Chrome (92) and a limit on the number of audio and video tags that can be allocated in a particular tab:

Blocked attempt to create a WebMediaPlayer as there are too many WebMediaPlayers already in existence (stackoverflow.com)

After a few minutes of learning, it stops playing the sound, quitting the exercise, and coming back restores the sound, but it’s hard to finish longer exercises.

Piotr

MemriseSupport · July 30, 2021, 2:28pm

Hi all,

As rightly mentioned by @piotrjaskulski, this is indeed a result of the latest Google Chrome update, which limits the number of audio handlers in a tab. Chrome have advised that they will be increasing the limit from 3rd August so users should not experience any issues from then. In the meantime, Memrise has implemented a fix which should see you experiencing the error less often.

Hope this helps and thanks for your patience

glngl22 · July 30, 2021, 3:53pm

Thank you so much, i hope it’ll be fine.

Pterrah · July 30, 2021, 5:49pm

I’m having the same issue with the Brave browser and with Safari. Will this fix help me?

davearonson · July 30, 2021, 6:02pm

Device: laptop (MacBook Air)
Browser: Chrome, updated
Beta: yes
Mode: encountering it during Learn New Words; haven’t progressed further

Other info in case it’s useful:

I have tried reloading the page; it’s not a “too many media players” problem (though I had that before)
I’m just starting the European Portuguese Level 5 course
From Chrome’s dev console, these might be relevant, and appear when I load the page:

Access to fetch at 'https://errors.memrise.com/api/13/envelope/?sentry_key=bfa88d2d48f8403a9bf32a95785e44eb&sentry_version=7' from origin 'https://app.memrise.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
_app-7602a6c3137db2f378cb.js:1 POST https://errors.memrise.com/api/13/envelope/?sentry_key=bfa88d2d48f8403a9bf32a95785e44eb&sentry_version=7 net::ERR_FAILED
(anonymous) @ _app-7602a6c3137db2f378cb.js:1
t @ _app-7602a6c3137db2f378cb.js:1
(anonymous) @ _app-7602a6c3137db2f378cb.js:1
t.add @ _app-7602a6c3137db2f378cb.js:1
e._sendRequest @ _app-7602a6c3137db2f378cb.js:1
e.sendSession @ _app-7602a6c3137db2f378cb.js:1
t.sendSession @ _app-7602a6c3137db2f378cb.js:1
t._sendSession @ _app-7602a6c3137db2f378cb.js:1
t.captureSession @ _app-7602a6c3137db2f378cb.js:1
t._sendSessionUpdate @ _app-7602a6c3137db2f378cb.js:1
t.captureSession @ _app-7602a6c3137db2f378cb.js:1
(anonymous) @ _app-7602a6c3137db2f378cb.js:1
Ye.SENTRY_DSN.dsn @ _app-7602a6c3137db2f378cb.js:1
cha2 @ _app-7602a6c3137db2f378cb.js:1
c @ webpack-d8f0eeb0ef28dd930025.js:1
(anonymous) @ _app-7602a6c3137db2f378cb.js:1
(anonymous) @ commons.7cf654fc847a71dd8152.js:1
Promise.then (async)
onEntrypoint @ commons.7cf654fc847a71dd8152.js:1
Y @ main-4e6ae7d3acdb33548a87.js:1
gZgG @ _app-7602a6c3137db2f378cb.js:1
c @ webpack-d8f0eeb0ef28dd930025.js:1
2 @ _app-7602a6c3137db2f378cb.js:1
c @ webpack-d8f0eeb0ef28dd930025.js:1
t @ webpack-d8f0eeb0ef28dd930025.js:1
r @ webpack-d8f0eeb0ef28dd930025.js:1
(anonymous) @ _app-7602a6c3137db2f378cb.js:1
js.stripe.com/v3/m-outer-5564a2ae650989ada0dc7f7250ae34e9.html#url=https%3A%2F%2Fapp.memrise.com%2Faprender%2Flearn%3Fcourse_id%3D1182027%26source_element%3Dcourse_mode%26source_screen%3Dcourse_details&title=Memrise&referrer=https%3A%2F%2Fapp.memrise.com%2Fcourse%2F1182027%2Fportuguese-portugal-5%2F&muid=69ea7294-95c6-4ebf-8f26-e194fe4e4841c2c7ab&sid=7c2bde12-5289-4395-8f8b-73d1ca4c0b07491ea5&version=6&preview=false:1 Error handling response: TypeError: Cannot read property 'takeRecords' of undefined
    at Function.e.closeListeners (chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:5858)
    at chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:3858
m.stripe.network/inner.html#url=https%3A%2F%2Fapp.memrise.com%2Faprender%2Flearn%3Fcourse_id%3D1182027%26source_element%3Dcourse_mode%26source_screen%3Dcourse_details&title=Memrise&referrer=https%3A%2F%2Fapp.memrise.com%2Fcourse%2F1182027%2Fportuguese-portugal-5%2F&muid=69ea7294-95c6-4ebf-8f26-e194fe4e4841c2c7ab&sid=7c2bde12-5289-4395-8f8b-73d1ca4c0b07491ea5&version=6&preview=false:1 Error handling response: TypeError: Cannot read property 'takeRecords' of undefined
    at Function.e.closeListeners (chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:5858)
    at chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:3858
learn:1 Error handling response: TypeError: Cannot read property 'takeRecords' of undefined
    at Function.e.closeListeners (chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:5858)
    at chrome-extension://clmkdohmabikagpnhjmgacbclihgmdje/content-script.js:1:3858

Clicking on the speaker button to try to hear the missing thing does nothing, not even in the console.

Oldrich · July 30, 2021, 7:03pm

I’m also having the same problem in Safari and Firefox browsers. It works for a few words and then the sound stops working.
With the exercise “Choose the translation for what you hear” when clicking on the sound symbol, there is no sound, which makes it unusable.
Hope there will be a fix soon!

BelleTedesco · July 30, 2021, 11:39pm

Hi, this is also an issue with Firefox on Windows 10 with Beta enabled. Listening skills can’t be done, and words aren’t repeating themselves after finishing a question.

Hiro_kun · July 31, 2021, 6:02am

I also have the same problem with beta enabled with Firefox on PC(Windows10 64bit).
In the “choose the translation” questions, clicking the sound symbol, no sounds are heard.

Don_Forbes79 · July 31, 2021, 11:15am

MacBook Pro
Brave and Safari
Beta
Various modes

So not a Google browser problem.

TmTigran · July 31, 2021, 1:02pm

I too am having this problem.

Beta

Japanese Genki Course 1
Windows 10
Both Chrome and Edge browsers

This makes some of the lessons very hard to complete.