[Pro Members] New iOS Update - Offline not working

Memrise Bug Control iOS Bugs
1

Hey all,
so I just got today’s new update (v2.1.34).
After the initial crash bug already discovered, I reinstalled the app, deleting all my offline downloaded courses.
After logging in again and downloading my courses for offline use again, I’ve found they no longer work offline. The app prompts an error message saying I’m not on a network. The app confirmed I downloaded the courses and I am a Pro member. This is affecting my iPad and iPhone. Both running the new version.

Anyone else found the same discoveries?

1 Like
2

Could you reinstall the application and try again?

Let us know how to it goes, thanks.

3

I have already done this. It’s affecting two devices

4

Could you please link me the course? Thanks.

What iOS version are both your device running?

5

It’s affecting ALL my courses, regardless. Here is one it is affecting

6

Are you receiving this error from all sessions?

7

Yes. From all my sessions. Both iPad and iPhone. Might try another delete and reinstall

8

I was able to reproduce your problem.

Could you try launching a session via any of the buttons which are shown in the following screenshot.

IMG_0185.PNG1536×2048 842 KB

Launching a session within the level would also work as normal.

I have also informed the iOS developers to look into this bug.

EDIT: Updated Screenshot

9

I was able to launch a session via the method you described. Thank you for informing the iOS devs and for responding to this so swiftly!

10

I also get the same error messages like you.

The workaround mentioned by Joshua above also works for me. However, it’s very annoying, as this way, I can only use a tiny subset of Memrise’s functionality while offline!

It’s fundamentally ridiculous if an offline mode requires internet access…

the reason why I upgraded to pro was to be able to work offline. In 1 hour, I will go offline for 10 days. During that time, I can’t study offline properly…So, my upgrade to pro was a huge waste of money :frowning:

11

i have the same problem, the work around doesnt do much good when i have 100 or so things to review and i have to go to every individual level in the course to review 2 or 3 words at a time…

12

We have fixed this on our end, offline mode should be working as normal in the next update.

Thank you for your patience while this was resolved

3 Likes
13

Hello, I am having problems with my offline mode- the sound is disabled. Please help- I’m paying for offline mode I expect it to work.

14

@sarahhaddongrant Hi, Can you try un-installing and re-installing the app, and then try re-downloading the course you are referring to. Please let us know if this works.

15

Hello!

I purchased Memrise Pro for Swedish and I am having the same problems with the offline feature on my iPad (the only device I use for studying). I have deleted the courses, deleted the app, redownloaded the app and the course and logged in and out with no progress. Could somebody please help me? I was really looking forward to using this option as I do not have wifi at my new home in Sweden!

P.S. I also discovered a mistranslation while using the free version… “kalsonger” are not pants, but underpants more like men’s boxer briefs… I made the mistake in a conversation and it was pretty funny, thought I would mention it.

16

Never Mind!! I got it working now!! All set!!

17

Hello, I am a Pro member and have downloaded French courses. As mentioned in some of the previous threads, it does not work offline on my phone. I have iPhone 6S with 10.3.2 version. And help would be appreciated.

1 Like
18

@NikhilGupta3637 try deleting all the downloaded courses and then reinstall the app and see if that works.