@Alessioatmemrise @MemriseMatty: I have emailed and can’t seem to get a rssponse. I’ve been trying for several weeks . I emailed again last night.
Anything you can do to assist in getting this resolved would be greatly appreciated.
Thanks
Rich
We emailed you on August 15, 2017 2:41 - in response to your email on August 15th.
We have now resent the same email reply today. I hope this helps.
Best,
Matt.
Hi @MemriseMatty, well no it doesn’t help me…
Before sending you this message i already follow your process…, like i said when i try to reset my password the memrise system said that my email are not recognized ! ( I’ve tried with all the emails i’m curently using and there is only 2 )
I always got this message " USER DOES NOT EXIST " when i try to rest my password. Like i send to another guy from the memrise team by email 2 weeks ago, i susbscribe to a PRO ACCOUNT in January on my MOBILE phone. Recently i start to use the website because i lost my phone on vacation in JULY, then i made the mistake to create a new account to use this website ( i even didn’t pay attention, i just mistook with the email adress i used when i subscribe to the PRO membership ) , then i contact the customer service by email and they told me the same thing. After that i was able to use the website and get all of my previous benefits as a PRO memeber and also all of my levels and skills were saved onto the main website. But i received my new mobile phone a week ago, then i download the MEMRISE mobile application to start using it on my phone and then… THE SAME PROBLEM APPEAR… i couldn’t connect onto the mobile phone application, i have the same error message, and i also can’t connect on the main website. I USE THESE 2 EMAILS ADRESS ( one is the one of my paypal account that i used when i subscribe on JANUARY, another is my gmail adress ) AND BOTH OF THEM ARE REJECTED and the system doesn’t recognize me…
ANY HELP IS WELCOME !!! PLEASE CONTACT THE MEMRISE TEAM AND TELL THEM TO CHECK MY ACOUNT = I cans send you the screenshot of my PRO subscription in January or any details you need in a private message.
THANK YOU, PLEASE DO SOMETHING because nobody on memrise care about this situation
PS : I’m not STUPID, i know how to RESET A PASSWORD so if i contact you it’s because it does not work at all neither on my mobile phone or on the main website.
Hi @MemriseMatty ; I’ve been using the app and saw the back to school offer for 50% off the annual pro subscription. I’d like to take this offer, but clicking on the offer on the Android app just makes the screen a little darker like a message is supposed to appear. Nothing happens.
The website doesn’t appear to have this offer - can you please advise if this is a bug I should report, and how to take the back to school offer?
Thanks & Best Regards,
Tristen
Hi, @MemriseMatty my pro account can not be activated 
help me matt 
, thank you
Here my purchase
GPA.3364-4248-0417-85571
Order date: Sep 18, 2017 1:58:58 AM
Hi @MemriseMatty please activate my account
GPA.3364-4248-0417-85571
Order date: Sep 18, 2017 1:58:58 AM
Hi,
Sorry to hear this!
We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. We’ve now refunded this payment, which should be with you shortly. Upgrading again should correctly activate the plan 
Apologies for the trouble. Please feel free to re-subscribe again when you can!
feedback.memrise.com/knowledgebase/articles/1084570-how-to-purchase-memrise-pro
Happy learning,
Matt.
Memrise Team
Hello, I purchased pro for 3 months but I can’t use any pro functions. The payment is registered in Google play, however the app in my Samsung still demands to pay for pro account.
Thanks
Hi @MemriseMatty,
Could you please activate my PRO account?
Here are my data:
GPA.3325-8827-6216-89203
Order Date: 26-set-2017 11.20.14 CEST
Thanks,
Daniele
Hi @hugoribeiro - Are you able to email us the details of your subscription? We can then get it activated - https://memrise.helpshift.com/a/memrise-learn-a-new-language
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