Hello, I purchased pro yesterday but still I can’t use any of pro functions. The payment is registered in Google play however on memrise itself it still demands to pay for pro account.
What to do now? 
The staff, e.g. @MemriseMatty usually helps with this. He has been informed by putting the @ in front of his name.
1 Like
Hi,
Sorry to hear this!
We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. I’ve now manually activated your Memrise Pro from today! 
Apologies for the delay.
Happy learning,
Matt.
Memrise Team
Hi,
I have the same problem. I bought pro bat it doesn’t work in all my devices. Please help.
Hi @hubert86r
Sorry to hear this!
We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. I’ve now manually activated your Memrise Pro from today!
Apologies for the delay.
Happy learning,
Matt.
Memrise Team
Dear @MemriseMatty, I have a similar problem. I’ve sent an email to [email protected] already, but got the auto-reply suggesting to ask for help here. Can you help?
Thanks in advance!
Hi,
I have the same problem. I bought pro bat it doesn’t work in all my devices. Please help.
We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. I’ve now manually activated your Memrise Pro from today!
Apologies for the delay.
(@jejacki I think I emailed you when you first reported this, and also activated your Pro. Please let me know if this was not the case).
Happy learning,
Matt.
Memrise Team
Hi @MemriseMatty I am having the same problem with my account with the pro subscription. Could you please help?
Hello, @MemriseMatty! Yesterday I paid a subscription. However, additional opportunities opened. Please help.
Hi @MemriseMatty , i have the same problem with both of my memrise acount on the mobile phone and on the website .
I have a pro account since January, since a few days i can’t log in into both of my accounts and when i try to log in there is a message saying that my emails are not recognized…
It bothers me because i can’t use memrise at all !!!
Can you help me ? What informations do you need to help me to fix that ? Do you need my email that i’ve used to register or the email i used with my PAYPAL account when i subscribe to a PRO membership?
Thank you
@Chillosoph @anatomamelie @Patches8021 @larryschemann Sorry to hear this. You should have an email from us requesting more information. Please respond when you can.
@loadeddeck50 We searched for your email but could not locate the transaction. Can you send us the email you use for the Google Playstore or GPA .no?
@MemriseMatty Hello - I have been having a problem with my pro account as well. My issue is that the pro-streaker is going backwards. I study every day and my class streak is now at 170 days - prior to that, the previous class was 300 days. But, now the protracker is taking days away from me. I have tried several times to contact your team with no response. Any assistance you can offer would be appreciated.
Thank you @satfix
We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. I’ve now manually activated your Memrise Pro from today!
Apologies for the delay.
Happy learning,
Matt.
Memrise Team
Hi - If you can email our support team via the Knowledge Base (if you have not done already) and @Alessioatmemrise should be able to look into this Streak issue