Memrise website and apps are down [ Edit: Fixed! ] (and Closed )

Memrise Bug Control Web Bugs
158

I’m concerned that the original error hasn’t been rolled back, more that some fudge job is being done one error at a time. Seems like it will be a long time before things are as they were (ever?)

Are you committed to fully restoring the system or do I need to invest my time (and money) in putting together a new system to manage my vocabulary?

159

Thanks so much for highlighting this! I just found an item at 179 days but not sure how to resolve it without resetting the whole level?

Is the only option to make a new course with these words in and learn them again?

160

It’s just a guess. Do you mean it does work like I guessed? If you want to reset it just answer wrong. Oh wait…

161

Yes I think it does. I dont have any words over 20ish days interval as I am a new learner. I was using one course to review to see if it was working so did a couple of words quite a few time while it was down.

The reviews didn’t appear to register and 10 mins ago were still displaying “now” but when I then reviewed again now, they’ve gone to 179 days.

I’m so relieved I didn’t go mad just reviewing random things to practice while it was down.

1 Like
162

@Hydroptere

Yes it works for me. I reviewed a bunch of words in a course, the review counter on the blue button has not updated (it shows the words are still here) but when I press “review” button again, I get to the “levels” page.

163

Hi all,

Thanks again for all the feedback and reports about all the issues. We have been working on many things and although the progress is not that visible, the team is optimising waking hours to get everything back to 100%.

We have rolled out one update yesterday and are preparing another one for tomorrow. As the amount of data that is being handled is huge in absolute terms, in order to have the least ‘damage’ on everyone’s progress, a roll-back is often not the best option, and this applies to this case.

Hopefully the following examples will be helpful to understand what should be working and what is expected to see:

  1. The learning and reviewing progress should be saving correctly despite the buttons not updating the correct review count. The clearest way to check that is to go to the course level page, see the words in the list, do a learn or review session and see the growth level of the words then. The progress should be saved correctly and the growth levels and review times updated. Clicking on the learn or review button should start a session with different words and not repeat the same ones.
  2. The review counters and the learned words progress bar is not updating just yet. So you see the numbers not changing and after the learning session the progress bar on the level and course page remaining the same. This is due to the progress counter and logic calculation for those buttons and functions that we are still working on. A fix is being tested as we speak, but it is a non-trivial one. We are aiming to roll it out later this evening, tomorrow morning in case we face problems.
  3. The Speed Review, Difficult Words, Listening Skills should work similarly to the Learn and Review modes, the numbers on the dashboard remain the same, but the progress and words pulled into the session should work.
  4. The progress from mobile apps to the web should update. The progress from web to the iOS app should update. The progress from web to Android app has problems, but this an independent one from the overall progress issues.
  5. The streaks should increase since Monday. We have a list of all individual cases to go through individually, from the forum thread, from the e-mails and support requests, and as soon as we are on it fully, we might come back to each of you to clarify the courses and some user info.

Hopefully we will have better news about the counters updating correctly tomorrow and then the streaks fixed and updated by the end of the week.

Thanks again for all the feedback, the issues reported and keeping the thread going.

8 Likes
164

many thanks!

I was able to review two courses, finally…

165

Any update on timescale to fix this issue?

166

Many thanks for the work going into fixing these issues, that goes for all the team working on it

1 Like
167

This is not how it works from the level page, there you get presented with the number of items you see in the counter even if no items are due. Maybe it does work correctly from the main page of the course and from your dashboard?

Edit: yes!

That means it’s working fine for me again. Thank you!

168

Thanks for the update. I was also able to review some courses while for one - Italian for Polyglots no typing course, it takes me only to the course page and the reviewing does not start.

169

its getting better, but I cant audio review at all.

170

Are we ever going to be able to start getting our streaks again and to be able use the web app to update progress? I lost a 36 day streak and cannot even get a 1 day streak anymore and while that may not be important to some people, I am competitive and it keeps me learning when I am for a streak. I don’t want to use my phone for the app because it is convenient to be able to use my laptop.

171

Could you tell us the course where the Audio review is not working for you?

172

Yes, getting the streaks back up is the next big thing on the list after the button counters!

173

Looks like web app’s reviews are working fine for me already, thanks for that.

Appears that the comma/strict type problem is eliminated, too.

During downtime, i made the reviews on Android, though, and it did not synchronized with the web app, so looks like i will have to review those 900 words, again. I am not sure if it should synchronize, or this is the way it works (because normally i wouldn’t use the mobile app)

174

I retried it to make sure, now it works.

175

but my review count is not changing at all yet still

177

Same here as well. Pressing “Review”, brings me to the loading screen, then back to the homepage. On web.

1 Like
178

Agree with vinc and adam. Going on specific levels still doesn’t work. Also, I’m a little trepidatious of reviewing because I don’t want the system to mess up the intervals if I keeps reviewing the same word.

1 Like