We’re currently experiencing problems with our service due to technical issues with our infrastructure provider. Apologies for the inconvenience, we’ll keep everyone updated on the status in this forum post
Update message:
We’re back online! Please bear with us as service in both apps and the website returns to normal. Thanks for your patience, everyone
A further update is that we will be restoring people’s streak, it may take a while to roll out so please be patient.
I was successfully using Memrise on the website about half an hour ago (around 6pm GMT), but now I’m getting error messages, and the Dashboard won’t load. Neither will individual course pages.
Using a Chrome-based browser, I got one 500 Internal Server error, and after that, it has only loaded blank pages. (A boring, white screen with nothing on it.) It doesn’t matter whether I try to load the dashboard or a course page.
Using Firefox, I got a 520 Gateway Error, and then only blank pages on subsequent attempts.
Using Safari, was able to get the header and the sidebar to load once, but not the course list. I tried again, and got only a blank page.
Fortunately, the forums are still working, so at least I can report that there’s a problem!!
@BeaTrisy@MemriseMatty - Any ideas about what’s going on or when it will be fixed? Thanks!
as the OP said, (there is nothing that Memrise can do) the infrastructure provider has problems, not memrise itself… some other sites i’m using have similar announcements on their pages, the problem is beyond memrise…
Currently sessions load one time out of ten, but not everything is remembered and only about half of the points earned in the session count towards the streak for some reason. So… I hope streaks will be restored as it was with similar problems previously.
Amazon are apparently having problems with their servers today, and somewhere in the back of my mind I think Memrise uses them (or a subsidiary company), so I’m guessing that’s the infrastructure problem at the moment.