Memrise Downtime

We’re currently experiencing problems with our service due to technical issues with our infrastructure provider. Apologies for the inconvenience, we’ll keep everyone updated on the status in this forum post

Update message:

We’re back online! Please bear with us as service in both apps and the website returns to normal. Thanks for your patience, everyone

A further update is that we will be restoring people’s streak, it may take a while to roll out so please be patient.

3 Likes

Looks like we were writing at the same time!!

1 Like

Take your time, but hurry up!

4 Likes

Web-page seems to be coming back - but everything is quite slow.

Update: Uh, as soon as I posted this, site became unavailable! :confused:

2 Likes

My memrise (streak)time just started. 10 pm here. No streaks today. It would be very nice if you could restore my streaks tomorrow. Thanks @BeaTrisy .

2 Likes

It does seem to be getting better.

2 Likes

Yes, just a moment ago, at least, I was able to do some learning… but waiting for full service to resume…

2 Likes

RIP streaks

2 Likes

Note: This post was imported from another thread.


I was successfully using Memrise on the website about half an hour ago (around 6pm GMT), but now I’m getting error messages, and the Dashboard won’t load. Neither will individual course pages.

Using a Chrome-based browser, I got one 500 Internal Server error, and after that, it has only loaded blank pages. (A boring, white screen with nothing on it.) It doesn’t matter whether I try to load the dashboard or a course page.

Using Firefox, I got a 520 Gateway Error, and then only blank pages on subsequent attempts.

Using Safari, was able to get the header and the sidebar to load once, but not the course list. I tried again, and got only a blank page.

Fortunately, the forums are still working, so at least I can report that there’s a problem!!

@BeaTrisy @MemriseMatty - Any ideas about what’s going on or when it will be fixed? Thanks!

1 Like

as the OP said, (there is nothing that Memrise can do) the infrastructure provider has problems, not memrise itself… some other sites i’m using have similar announcements on their pages, the problem is beyond memrise…

4 Likes

Currently sessions load one time out of ten, but not everything is remembered and only about half of the points earned in the session count towards the streak for some reason. So… I hope streaks will be restored as it was with similar problems previously. :slight_smile:

1 Like

Amazon are apparently having problems with their servers today, and somewhere in the back of my mind I think Memrise uses them (or a subsidiary company), so I’m guessing that’s the infrastructure problem at the moment.

A sit and wait situation …

:sunflower:

2 Likes

4 Likes

But everything seems to be dandy now :open_mouth: yay!!!

1 Like

wowww, servers back up minutes before midnight and i finished my streak just in time… phew

1 Like

wait, the wednesday is also completed for me now? Lol

1 Like

I was just going for my 199 or 200 day. Lost it too :frowning:

1 Like

great, lost my streak, even I made some courses via mobile … can I get them back retrospectively to keep my streaks alive?

@ivocz

1 Like

I managed to complete my goals for two courses on mobile, but even those streaks are now gone. I hope there will be a fix later.

1 Like

Same here (managed to pull off one course, but not two others), but as they’ve always been restoring streaks in such cases, I’m hopeful. :slight_smile:

2 Likes