Help with Refund

Welcome to the Forum! General Discussion
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Hello! I remember getting a Memrise subscription for 18$ a year ago, and a year later it renewed again for 60$. I would like to get a refund. It’s been about a week, way less than the 30 days limit but when I go to the refund link it says I’m ineligible. Thank you! :slight_smile:

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@MemriseSupport Hello if I can get some help with this issue I would be grateful.

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i have the same issue

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Have you had your refund? I’ve just noticed mine has renewed and can’t afford it. There is no simple way to speak to anyone you discuss this :pensive:

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Yes I have had my refund. I spammed their email and the community post whilst tagging memrise support. They got back to me within the day

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I’m having this same issue right now. How do I tag them?

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I’ve tagged them for you in your other posting.

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Thanks Olaf. How do I tag them so they can see I need a refund, I also unsubscribed but it’s just get the refund.

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I’m glad you got your refund… They should at least notify us before renewing. They took it out Christmas Eve… I have no money in my bank and now I’m being charged for it😔

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I would recommend creating your own thread and tagging @MemriseSupport. And @MemriseMatty

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You don’t have to as I have already done that in your own thread, as stated further up. To tag people, type the @ symbol, followed by the name of the user here on the forum, for instance @jaarnold1985.

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I understand now thank you so much for your help.

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Hi @fruitcarton77,

Sorry for the confusion.

Please note that since you subscribed via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund. (Unfortunately Apple do not allow developers to access the refunds system) - https://support.apple.com/en-gb/HT204084

https://getsupport.apple.com

To cancel your subscription, please follow the instructions below:

@jaarnold1985 we checked our records and can confirm that your refund has been issued on December 30th. The amount will appear in your account within 5-10 days. :slight_smile:

@Kayla_Baumann8c We can confirm that you are eligible for a refund under our 30-day money-back guarantee. You can submit your request by visiting https://memri.se/refunds while logged in on the relevant profile.

Finally, please note that you can contact Memrise Support directly at any time in the app (You/Profile > Settings > Help) or by visiting https://memri.se/support on web. :slight_smile: We’ll reply asap.

We hope this helps.

Best wishes,
Memrise Team

Any further doubts or questions?

Please visit our Help page :point_right: https://memrise.helpshift.com

Or :email:Contact us

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