Sorry for the inconvenience.
That’s one way of saying sorry for making most of the popular courses on the website unusable. This site’s main focus is languages and you just broke all the best language courses. Without those the site is worthless for a great number of users.
I became a pro member in July. Since then I’ve lost about half a month of that paid subscription between the site being broken and you somehow accidently turning my pro membership off! It took well over a week for you guys to finally fix that problem:
Thanks for reaching out! Sorry to hear you’re having these issues.
We are aware that Pro has been removed form some of our users accidentally, and are working on getting this resolved asap!
We hope to have your Pro reinstated shortly. Please let us know if you need anything in the meantime.
What irked me about this email more than the fact that you never offered to refund or replace the days I had lost because of your incompetence, was how the email is written.
Sorry to hear you’re having these issues.
It seems to me that it’s your tech team that’s having the issues. Give a real apology or don’t bother.
Pro has been removed form some of our users accidentally
Nice use of the passive voice and omission of a pronoun to avoid directly taking responsibility. Also given how long you guys take to respond, I’d figure you’d have time to proof read your emails.
As much as I love the site, when it’s working at least, I could never recommend this site in its poor current state and with its abysmal support. A good alternative can’t arrive quick enough at this point.