Hi, I’ve just signed up for Pro (monthly plan) . I would like to cancel my auto monthly subscription and I did everything ( Not happy with Pro? Cancel ) and i clicked go free. Then I got this msg ( You have changed your plan from Pro to Free and can continue learning any course on Memrise totally free of charge, though without the extra brain-boosting magic of Pro. You can upgrade any time to unlock the Pro features again.). When I check my membership again I can still see “next payment due” appear with date of next month and not happy with pro? cancel button, like nothing have changed. Any help? @Lien@MemriseMatty
Thanks for getting in touch. @MemriseMatty is on annual leave so I had a look at your account.
Your subscription seems to have been cancelled correctly and is set to expire on 26th January 2018.
No further payments are scheduled but in the unlikely event a payment does go through, please let us know and we’ll issue your refund asap.
I have quite similar situation except that I had a yearly subscription and do not want it to automatically renew.
Did all the steps but it keeps saying stuff about next payment date.
Can you please check if it is unscheduled?