I have been trying to contact support to get a refund on the $59 it charged me to renew my subscription. I am within thirty days of this charge, but memrise.com/premium/refunds says I am not eligible… I payed for a full year of subscription last year and didn’t end up using the pro features enough to justify the membership, so I tried canceling last year, but it doesn’t seem to have worked because I was charged today. I did manage to cancel the subscription properly today, but I would like a refund because I was still charged the $59. I have graduate school, food, and rent to pay for, so every little bit is significant to me. I’ve tried using the “contact us” button and have submitted emails, but the responses seem automated and aren’t of any help.
Hey.
I have exactly the same problem.
Now I have canceled my professional subscription. I still have not returned my money. Robots respond to my inquiries.
Mamrise Admins, please help us!
Sorry to hear that. We checked our records and can see that we did reply to your original query via email in July (within 24 hours from your message), asking for more information to locate the transaction, but you never got back to us. Therefore, unfortunately we haven’t been able to investigate this further. To help me look into this, please send me a DM here if you can, or contact us at:
@PolenovaVV: we can see that we replied to your email two hours ago - your refund has been issued and will appear in your account shortly.
Hi all, same situation
I completely forgot about my memrise pro subscription and 1 days ago it auto renewed without any warning. I would really like a refund as soon as possible. I cancelled my subscription already, can I still get a refund?
Hello, money has been taken out of my account without my permission. I have held off from paying my pro membership when my payment was due because I had no extra money to spare. I was not planning on paying until next week when I get paid. I need a refund as soon as possible it’s for rent and groceries. I have sent 2 emails to you guys one yesterday and one today and there has been no response.
We can see that you did receive a reply from us with instructions on how to request a refund. It looks like you were able to do this and your refund was issued this morning
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