Sync problem

Memrise Bug Control Android Bugs
1

Progress made through web and android doesn’t sync.
I’ve tried reinstall, clear cache, and log out. None of that is working.
How can I solve this problem?

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2

Hi @Marshall1705,

Thanks for getting in touch.

Sometimes you may need to sign out and back into the app to allow progress to sync, but it should otherwise work as expected.

So that we can gather as much information as possible for our developers, could you please confirm:

  • What platform(s) you are using? (iOS, Android, Web). If on mobile, please also confirm the name of the model

  • Can you please confirm what isn’t syncing? E.g. streaks, course progress, daily goal

  • If streaks, which platform did you first see the streak breaking?

  • Which platform has the correct streak count?

  • If using web, what timezone are you on? You can find this at https://www.memrise.com/settings/

  • Have you changed the timezone on web and/or your mobile device recently?

  • Do you have any screenshots of the issue?

Thank you for your patience and we look forward to your response.

Best wishes,
Memrise team

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