Streak issues on PC and Android app

As with many others, I’m having streak issues lately.

When launching the Android app or web page, all or most (it changes every day) streaks show as completed for the day even though I haven’t done any learning yet on that day. This makes it very difficult to track if learning is actually done or not.

When I do the learning on PC, the streak counters do not increment after I reach my daily goal.
When I do learning on the Android app, the streak counter does increment for the course.

If I refresh the web page after doing learning on the app, the counter increments

The “longest streak” counter is 1 less than my current longest course.

Today, I launched the Android app and 4 of the courses had a streak of 1 even though the web site showed the correct streak counter. That kinda freaks me out.

I’ve got streaks ranging between 497 and 1369 days. I’d like to not lose them.

Given global events, I understand maintaining streaks is a minor thing. Is there anything we (the Memrise community) can do to make things easier for the devs?

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Update:
So I went ahead and did some learning on the Web. I did both “Speed review” and “Classic review” and I know I’ve done enough to meet my daily goal in all my active courses.

The streak counters on the web have not increased (any of them). My overall point count has gone up though so I know the points have been registered somewhere.

I also learned new words in one course and my overall word count had increased accordingly.

I looked again at the Android app and none of the learning is reflected there. 4 of the courses still show 1 for the streak count (though they are 497 and 997 on the web) and none of them show any learning done today.

So the tracking of points and words on the web seems to be OK, it’s just the streaks and the Android sync that seem off.

Hopefuly the web takes precedence over the Android app when checking at the end of the day… And hopefuly the learning done on the web is registered as “goal reached” for individual courses even though the streak counters have not incremented.

And while I’m at it… Another note…

I installed the Android app today on a new device that did not have it before. This was to rule out cached data on the device as a potential cause of the problem.

Both the old and new devices show the problematic streak counts and no learning done. So the issue seems to be with the data fetched by the Android app.

I have not done any learning on the app today in the fear that doing so would push the incorrect count data up to the web.

You might want to check out these two threads:

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The streak issues are back. For a few days now the streak counters
have not incremented. For me they are stuck at:
1541, 1364, 1169, and 669 (for three courses, started at the same time).

For the first daily login in my dashboard, the courses show daily goals reached.

The courses also have a weekly indicator of days done, with a check
for completed days and an empty disc for days not done. Every day when
I check, the disc for the current day is added and already checked,
even though no learning was done yet.

I’ve accessed the site on multiple different computers, including some
that have never even been to the site before, and the issue persists.
So cookies or any client side data are likely not the issue.

I still try to do some review (classic and speed) for all courses to
accumulate the points to meet my daily goals, but since the daily
tally is not properly displayed, I need to keep track manually.

Side note: I have been staying away from the Android app since March
and have been using only the desktop site for fear of resetting a
streak.

Have a look at this thread, including a statement from Memrise:

As for the Android app: it’s my primary means of learning on Memrise. I haven’t had any streak issue ever since I set all courses’ goal to 5min/word and making sure that I reach 1.6k XP for each. The official goal would be 1.5k, but this way I can be sure that nothing like a rounding issue or what-not would impose any chance of not meeting the goal.

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@JBorrego @ale_c @MemriseSupport

My fresh streak on the web is one day more than in the app, which is correct streak (3 and 2 days respectively). I thought this has been fixed long ago, so I’m reporting it just in case.

P.S. I see it in Known Android Bugs, but there were so many of streak bugs I’m not sure if it’s the same.

Hi @Hombre_sin_nombre,

This sounds like the same issue being addressed in Known Android Bugs. Once this bug is fixed, users should not see this discrepancy between web and app.

Hope this helps,
Memrise team

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Seriously, is this ever going to get fixed. Did three Dutch courses on the website and only the last ones streak synced up with the Android App. Also streak counter is still a hot mess on the website.

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