Hello everybody!
Yesterday, I did my usual courses, as every day. And the second one I did was the “Dutch I” by Memrise Team, which was 668 days (669 after I completed the day). But today, this single course went back to 0. The others are still with their own streak.
And yes, it said it was 669 when I finished it, I didn’t avoided it.
I use memrise on my android phone, so I don’t know where else to ask. This is the longest streak I have, so I would like to fix it somehow (and I have it almost since I started with the app, almost two years so…)
It sounds like a bug - aside from that, there is a form you can fill in and submit to reinstate. I have used this form before myself. I’ll tag @Lien here - who should be able to send you the form to complete. You need to fill in the date you started the course, rather than the date missed. In the interim you need to continue your streak but still working on this course every day. Good luck.