I’d like to fix some problems in a course that I’m taking, where it says “Created by: admin”. admin is a generic account representing Memrise Staff, but this is not an official Memrise course, so I assume this is what happens if the course maintainer left Memrise.
In the past, we’d email Memrise to ask to take over such courses, but when announcing this new forum Memrise told us they’d like to end email as a form of contact. So what’s the new way / place / contact method for this?
Probably making a topic and tagging some Memrise staff so they get a notification about this. Or sending them a private message on this forum (if that’s possible).
It’s theoretically possible, but when I have done it I have not received a reply. It would be nice if this site had a “message the staff” option that let you send a message to a shared mailbox that all the staff read, rather than having you arbitrarily pick one to write to.
In any case, you say “probably” so I think you’re just guessing? I can guess too 
But I’m looking for someone from the staff to actually respond here and tell us definitively.
Perhaps the staff don’t read this forum?
Maybe the right thing to do is post under Bug Control, despite it not being a bug, and they’ll pay attention there?
Can I draw this discussion to your attention.
We really have a problem now in not being able to contact Creators or Contributors who haven’t appeared on this Forum yet.
It would be really helpful if either PMs worked, even if they haven’t found this area and signed in yet, or if we could invite them, somehow.
Any suggestions would really be appreciated.
It’s a big “deal-breaker” for us. There are hundreds of courses abandoned by the course creators and moreover, quite often these creators of old courses don’t use the website any longer. So, eve if there would be possibility to contact them via memrise, such message would remain unread.
That’s why me and many other users struggle when they find a course which meets their needs, but they can’t really use it due to numerous errors, lack of articles, attributes or audio.
Thus, users want to improve such courses, but instead come to a dead-end.
At the moment, as users, the best course of action, if you are willing and able to help with an abandoned course that needs attention, is to send an email to [email protected] and ask them to add you as a contributor to that course, if they are unable to get in contact with the course creator.
Is [email protected] a much different channel from the contact form on the main website? Because that’s what I used and I’m still waiting for a reply (not counting the automatic one).
I don’t want to resend my request to every channel possible, but if it’s the only way to reach them, I might.
I don’t know the answer to that question, but if one of the staff sees this, they would be able to tell you.
I just know that sending an email to [email protected] has been mentioned previously here as the way to volunteer to be added as a contributor to abandoned courses.
Magic! I received a reply now. 
Emailing [email protected] used to be the way to do it, and I took on several abandoned courses that way. However, this spring after the launch of this new forum, @OliviaZavala explicitly told us that memrise was going to stop using email as a form of contact, and we would no longer be able to email memrise. That’s why I made this post in the first place.
I’m very happy to hear that turns out not to be the case, and we can continue to email as in the past.
Just to make it clear: the reply I received was to the “ticket” I sent earlier, not the info@ e-mail.
But it was after more than a week.
I never used their contact form, so I’m curious to know, does it seem that they’re using an actual ticketing system, with issue tracking numbers, and the ability for you to reopen tickets and add to them, etc., or is it just a one-way form submission, with no way to follow up on a specific “ticket” number, and just hope that someone follows up with you via email?
From my side it’s just one-way; I didn’t get any number or anything, just a reply by e-mail. But the address has “uservoice” in it, so I’m guessing there’s a system running the whole thing.
(Edited to complete the first sentence; it seems that the beginning got cut off on the way.)
My experience is that the easiest way to take over abandoned courses is just to ask Lien. No waiting for weeks. She checks if that person is still active and either sends them an email or adds you as a contributor
Yes, it looks like they’re using the Uservoice contact widget and system to manage feedback, track users, and create tickests internally. Unfortunately, as you said, from the user’s perspective it’s a strictly one way system, with no way to follow up on individual ticket numbers.
I didn’t see any post from OliviaZavala in the forums saying that they were going to stop using email. Was it in a private email to you, or was it here in the forums someplace, and I missed it?
The post in question from Olivia is in the Community Leaders area of the forum, which has restricted access.
What Olivia actually said was that [ in the context of the decision to close down the old forums] “bugs/feature requests would no longer be processed through Memrise’s info email”.
The method of ‘tagging’ members of the team in forum posts usually gets a quick response these days.
Thanks. That explains why I didn’t see the message that Cos was talking about.
Curiously, in searching for Olivia’s message, I did find a forum post where she mentions to a user that they can submit tickets via email to [email protected], so email is still a method for feedback into their ticketing system.
But it does seem that tagging a team member, such as Lien, is the most effective way to get a quick response.
Well, it didn’t work for me (that’s why I was trying the contact form). But it does seem to work most of the time.