[Site Feedback] Changes to Course Forums - email from Olivia Zavala

@OliviaZavala Will there be a separate field for us to enter the link to the new forum we have had to set up or will you increase our current small allowance to allow for the extra information?

In all my courses I’ve already used up all the allotted space in giving a good description and I would not wish to edit it and reduce it.

7 Likes

That’a good idea. Also it’d be very nice but perhaps too much to ask if we could format it like: your feedback here!

See here. Post in that topic with the link to the course and I’d be happy to save the threads for you. Anyone else who would like me to save their threads can also of course post in that thread.

1 Like

Thank you @Arete_Hime, I’d be really grateful as I’ve struggled with understanding the method (when it applied to the General discussion Forum).

If I may I’ll PM (aka DM) you so as not to clutter this or the other thread.

1 Like

That was the very first thought I had after reading that email.

Each course needs to have a specific slot for a link to its discussion forum, separate from the course description. Closing the old course forums without doing that first would be quite careless.

My second thought, once I realized what was being proposed, was “wait WTF, one topic per course?!?!?!”

This cannot work. We need the ability to create a new category for each course. For language courses, it would of course be a subcategory of the appropriate language.

I have to add: This continues the pattern of memrise not bothering to find out what users or course creators care about, want, or find useful, before they make decisions about how to manage and change the service. They make a decision blindly, probably without considering things that are important to us because they don’t even think of them and don’t bother to ask. Then they just announce their decision (if we’re lucky) or just make the change, without any input. Back when we had a uservoice forum, one of the suggestions I posted that got a 3-digit number of votes was that memrise consult with users when considering big changes; describe what they’re thinking of doing and ask for our input so they could find out about important problems with their plan before they set it in stone. But they never responded to that suggestion, and of course we can’t see or vote on it anymore.

I miss when memrise seemed kind and cared about users. I wonder why memrise management got so mean and anti-user and whether that can ever be changed.

12 Likes

@OliviaZavala Here’s another request.

As I have over 150 courses I’ve created or am supporting, it would be really nice if the team
a) generated those threads for us and
b) pasted the text and link into the dedicated field I’ve suggested.

3 Likes

Two thoughts @cos (besides thanks for your support).

  1. I agree wholeheartedly that these new proposed course threads should be tidy under headings. I would suggest the categories already used to categorise courses, so Languages > Italian applies or Natural World > Other or History & Geography > Other or Trivia > Geography (although always wondered why it would be in Trivia!)

[I have previously posted that a revamp of the categories, to take account of the progress since they were first set up, was necessary. This applied to both Geography and Astronomy/ Stars found in two or three places.]

  1. You mention the voting system - that was in use in the feedback forum and MemRise did sometimes post suggestions that they wanted feedback on.
2 Likes

we all got that mail. I’ll not make 66 links in this forum. I’ll mention
in my profile “contact me via the main forum”, or something…I find
this a very unelegant solution, taking huge amounts of time, for both
user and curator/creator. First you have to get into the main forum,
than to search for the appropriate link, and there might be thousands of links…
how can one find it???

5 Likes

Good suggestion @Hydroptere.

I already say “please post comments … in the Forum” so perhaps as you have suggested, or to avoid too many threads we suggest they PM (aka DM) us.

1 Like

I almost feel I’ve got to look at all the courses I support to see if there are any outstanding issues that I’ve not addressed - not from laziness or lack of time, but because I wanted agreement by a more knowledgeable user or approval by the course creator.

3 Likes

one can see it already: i am navigating the new forum by looking at “latest”. The task becomes impossible… the latest will always show course links and complaints… like there is no other subject of discussion on memrise…:anguished: Help!

6 Likes

Please no. A topic is fine.

That would immediately flood the forum with thousands of post. Not a fan.

If I were Overlord of Memrise I would create a new (sub)category: Language courses - Reports and requests besides the already existing Non-language courses - Reports and requests. Or just have a single (sub)category: Courses - Reports and requests

All threads for reports could then go into those one or two (sub)categories and not flood the rest of the forum.

If I were Supreme Leader of Memrise, I would create a different forum altogether for reports, as this forum is really not the place to put them. A more achievable solution would be to create a new category that was standard Muted or something, where reports could go, course creator and contributors could be notified via a group pm. I don’t know. The current solution is going to be messy as all hell.

2 Likes

Wouldn’t it be nice if somehow the MemRise team could put all threads that were relevant specifically to a course in a course forum so they don’t end up cluttering even a categorised section. :wink:

I agree with you that it would seem like that is the only thing one is posting about and it makes courses seem rubbish (not to mention airing one’s dirty linen in public).

Even my sensible suggestion of PM’ing them has it’s problems as not all Contributors are listed and only one of them may be monitoring the course now.

PS Edit as we have been promised more space, perhaps we could now list active Contributors so users also know who to PM - if we go for that suggestion.

Hi @DW7

I’m afraid we won’t be providing a way to download the posts in the course forums, nor will we be creating a separate field to add the forum link. We are, however, looking into increasing the character number in the course’s description field so that it accommodates both the description and the link. Using a link shortener will give you even more space in that field too :slight_smile:

The decision of closing down the course forums had already been mentioned before, when I said in a previous post, that we were looking for a better way to manage individual course feedback. Out of all the courses created by users, only a very small number have active Discussion Forums, and since we had already made the move from having several feedback/forum spaces to just having this Community forum, it was natural to try to move the active, individual course forums here, too. It’s a work in progress!

1 Like

how do you intend to solve the problem of lacking overview over the user requests? it is still a huge task for both user and curator to search for the latest queries and to post the exact issue, mostly because one does not have a direct link between the learning page and the forums… for most active users, this is rather disheartening…

1 Like

Hi @OliviaZavala Many thanks for reading and posting a comprehensive reply.

We are, however, looking into increasing the character number in the course’s description field so that it accommodates both the description and the link.

Many thanks, we hope ‘you’ can increasing our description space - something I suggested/ requested a long time ago (even +10% would be helpful).

PS Edit perhaps we (creators and contributors) could now list active Contributors so users also know who to PM - if we go for that suggestion.

I did know that not many people used the Course Forums - I’ve been trying to encourage that for a long time as I always respond. (PS Edit: However for those who do use the linked or embedded course forum, it is a really useful tool for a user and improving the course.)

Also obviously a lot of posts, once resolved, are no longer relevant and could be deleted (but the creator could not do that, only the originator).

Guess I’ve got a month to make some of the obvious changes I’ve suggested on @EasyAcademy courses I’m supporting or copy the text to a file to deal with it at another time in perhaps your new way.

Will you be following up the suggestion to create top level categories so not all the courses on different subjects get put together?

Cc @MemriseMatty

1 Like

I think we could consider creating sub-categories for the major topics that are listed in the Courses page (non-language, of course). However, creating more Language categories will be a priority and these would follow.

2 Likes

I think a course error report prefix “[…]” is a good idea, but I think I’ll wait until the sub-categories are created before considering if to create course threads and I’ll also wait until the end of June before amending my course descriptions to point to this Forum.

On my own courses I think I may invite PMs (aka DMs) so as to keep this area free.
Does @OliviaZavala have any thoughts on that?

How about a top level for posts that specifically says “Issues concerning specific courses” or something of that nature? That would keep the Forum tidy?

ALSO As course names are rather long, and can change!!! (and can be identical to another course - eg “GCSE Geography”) would it be a good idea to just quote the course number - searches would then be unique.

Sorry I just keep contemplating this. :thinking:

1 Like

btw, how do you intend to “teach” new users about posting issues with courses/ about course forums??? is there a new tab in the pipeline - maybe instead of that huge clock, or get rid of that sun/moon :innocent: - on the main dashboard??? how do you point to?

1 Like

This is going to be a lot of work, just to open new forums for all my courses, not to mention losing the old posts to the course forums…

So Sad… ;-((((

4 Likes

Okay, maybe I am not quite awake or don’t fully grasp this issue, but it seems to me that if all the course creators create links to their courses there will be a ton of links in the forum (hopefully in individual appropriate categories), but a ton nonetheless. And how will they be sorted ? Using me as an example. I have 13 Mandarin-language courses so far (and 2 new ones not yet public). If I create 13 links in the Mandarin language category, how will they be sorted ? By the report name ? (hopefully). What if that report title is changed in the future, what happens to the link in the forum. Does it change automatically ? Do you need to manually change it ?

My brain may be small at times, but wouldn’t it be much easier to just create links to course creators Memrise names (i.e. @ pdao, @DW7, @benwhatley, etc.) and post them instead of individual course titles. Then users with issues would simply query the course creators name and send a message to them about a specific course.

If one used this approach, there would only be one instance per creator (not 13 for me as in my example). It could easily be sorted/grouped, alphabetically/numerically (since usernames don’t generally change very often, whereas course titles do) and wouldn’t require a lot of work by course creators to post links to various courses. They could simply put a small blurb in each course that says something like “send a message to my address in the course forum under my username”.

Am I missing something here, or is this not a viable solution ?

6 Likes