Sessions won't load

[etienne53]

With every Memrise course I use, I get a spinning circle and the course won’t load. I uninstalled the program, restarted my phone, and then reinstalled the program, and the problem persists. I load a session and I get a little circle that spins infinitely. This is been going on for the last couple of weeks. Please advise.

[Olaf.Rabbachin]

Is this about the Android app?

I do have a similar problem. Most of all times it’ll be sufficient to just restart the app. On very few occasions I have to restart my device. See my bug-report here:

Android bugs

For about 2 or 3 weeks there’s a new problem: the app is very slow when loading the dashboard (3-5s) or when loading the chapters of a course, i. e. when switching to a different course (3s - ad infinitum!). Very often I do have to kill the app and restart it as, otherwise, the spinning wait-indicator is all I get. Sometimes I even have to restart the device! Anybody else with this problem? I’ve seen it appear elsewhere too, i.e. here and here. @MemriseSupport, @JBorrego (are you still aroun…

[LordOfAureus (19 Asifa)]

idk i use the web version and that never happens to me Imao.

[MemriseSupport]

Hi @etienne53

Thanks for reaching out- we apologise for the delayed response.

We are aware of issues users are facing with loading times on Android devices. A fix is being looked into, however we don’t have an expected timeframe for this at the moment unfortunately

If you are experiencing this on web or iOS, please do let us know so we can look into this.

Thanks so much for your patience,
Memrise team