Requesting a refund

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Hi, I had a premium membership but I haven’t used this app in a long time. Last Friday I saw a pending charge on my credit card for a membership renewal. As I don’t use this app anymore I immediately went into the settings and made sure my plan was cancelled. My question is, as the credit card charge is still pending, do I have to wait for it to be completed before I can ask for a refund? Or perhaps the charge can be cancelled? I’m definitely still in the 30 day period.

Thanks!

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I’ll tag @MemriseSupport for you, they should be able to assist.

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Hi @ian.christian.5611,

Thanks for reaching out.

We can confirm that your subscription has been cancelled and your account won’t be charged. We’ve sent you a direct message with further details on this :slight_smile:

We hope this helps!

Best wishes,
Memrise team.

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