I completely forgot about my memrise pro subscription and it auto renewed today without any warning. I would really like a refund as soon as possible. I cancelled my subscription already, can I still get a refund? I love memrise but I really don’t have time for languages for now. Please help. Thanks a lot!
Hi @yscindy828215,
If eligible*, you can request a refund by visiting https://memrise.com/premium/refunds on web - please make sure you are logged in with the correct Memrise username.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
- Refunds are only available within 30 days from the date of subscription. Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund (unfortunately Apple do not allow developers to access the refunds system). More details about refunds here: https://goo.gl/kXNEMJ
If you have issues requesting a refund or you believe something is wrong, please reply to this message and we’ll investigate further 
Best wishes,
Memrise team
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