Dear Memrise
Today, my bank account just being charged for automatic renewa 2018l.
But tomorow is my expired date from last year ( I purchase 1 year plan from 2017 )
But I did not have time to learn with Memrise anymore so I try to get the way to have refund? but there is no hint or info which help me to got it ?
Could you help me to check my request ?
Tim.
Hi, oskatim, how long ago did you put in the request for a refund? @MemriseMatty or @MemriseSupport might be able to help with this.
Hi @oskatim,
Thanks for getting in touch.
According to our records, the amount was authorised by Google, but you weren’t charged as the subscription had been cancelled before it could renew.
Please note that for recurring subscriptions, Google can pre-authorise your form of payment up to 72 hours before your subscription or free trial is supposed to renew, but won’t actually charge you until the renewal date - https://support.google.com/googleplay/answer/2476088?hl=en
If you see a pending transaction on your payment method, the amount will be reversed soon. For further details regarding this, we advise getting in touch with Google Play directly.
I hope this helps. Thanks for trying Memrise Pro and happy learning with the free plan. 
Best wishes,
Memrise Team
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