I got billed for the memrise plus subscription today, since I don’t use memrise I would like to request a refund. On top of that I don’t remember signing up for the subscription, it is neither listed on my Apple ID and also not on my PayPal account. I would appreciate any help
Hi,
Thank you for trying Memrise.
If eligible*, you can request a refund by visiting Memrise on web - please make sure you are logged in with the correct Memrise username.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
- Refunds are only available within 30 days from the date of subscription. Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund (unfortunately Apple do not allow developers to access the refunds system). More details about refunds here: https://goo.gl/kXNEMJ
Thanks again and happy learning with the free plan 
If you keep having issues with this, please do let me know and I’ll help further.
Best wishes,
Memrise team.
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