Problem canceling Pro

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Memrise,
I canceled my pro features yet the “Account” settings does not indicate that it has been canceled. This is quite frustrating. It keeps telling me THIS message below no matter how many times I canceled…

You joined Memrise on Dec. 23, 2015
Membership status: Memrise Pro since Jan. 29, 2016
Next payment due: Jan. 29, 2019 (estimated time if you have paid via Google, Apple or Paypal)
Not happy with Pro? Cancel

Can someone help me confirm that my Pro features are canceled for good? Ideally, I would like refund if possible. I’m very surprised that the UI for the Settings of such a good app could be so poor when it comes to managing subscriptions.

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Anyone know how to reach Memrise? I really need to know if Im still in the cycle of renewing because there is no way to tell! How is this acceptable to anyone?

1 Like
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Hi,

Thank you for trying out Memrise Pro.

Your refund has been issued and should appear in your account shortly.

Thanks again and happy learning with the free plan :slight_smile:

(We’re currently working on UI updates, and hope to have a better cancellation message shortly).

Best wishes,

Matt.
Memrise Team

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Thank you very much!!

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Hi Matty,

I also have the same problem, I have cancelled using google play and here on the website but it is still showing that the subscription is current.

Could I check if my cancellation has gone through?

Thank you :slight_smile:

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Hi @MemriseSupport Any update please? Just need to know. Thanks again :slight_smile:

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Hi @GabrielANZ,

I can confirm that your subscription has been cancelled and you will not be charged again.

Thanks for trying Memrise Pro and happy learning with the free plan. :slight_smile:

Best wishes,

Memrise Team

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