Pro mode doesn't work

Memrise Bug Control Android Bugs
1

Hello,
Purchased pro version on 04.06.2017, since then, nothing happened. On the Google play it seems everything ok but when I try to tap on a “pro” button the app first asks for an upgrade and when tapped it says I already have the pro version. Clean cache, removed app, reinstalled… nothing happens.
Wrote a post as a bug, no reply.
I “opened” two tickets, 5 & 6 june 2017. No replies.

Could you please help me to solve this? Thanks in advance

GPA order: GPA.3342-0787-4216-44574
Date Order: 4-giu-2017 0.52.02 CEST

2

Hi,

Sorry to hear this!

We’ve managed to locate your payment with the GPA no. and information provided. Sometimes there can be hiccups between Google and our Application. I’ve now manually activated your Memrise Pro from today! :slight_smile:

Apologies for the delay.

Happy learning,

Matt.
Memrise Team

3

:* :* :* :* :*
Thanks

4

Thank you Matty,
have a nice day.

Andrea

5

I have also had the same problem with upgrading to Pro on my android phone on 3.6.17. I have emailed but so far only had an automated response. What isWhere do I find the GPA order?
Thanks

6

Yes, found it
Order number: GPA.3307-8525-7136-72552
Order date: 03-Jun-2017 21:04:26 BST