Pro account doesn’t work - Android

[josephdaniel0718]

Hello!
I have bought the memrise pro yearly subscription pack and I have not received any of the memrise pro benefits on my android app. I can see the subscription on my Google payments center but not the Google play store. The GPA number is GPA.3314-0616-5949-68096. I hope someone can fix this issue for me. I saw a post tagging @MemriseMatty for this. Hopefully, someone can sort this out.

[ale_c]

Hi there,

I can see that the payment was cancelled for some reason and you were not charged Please check your Google Play account for further details.

https://support.google.com/googleplay/

I’d advise trying again and visiting Google Support to troubleshoot any other payment issues But also feel free to get in touch via http://memri.se/support or in the app for further assistance.

Best,
A.