Please use the following template to provide all the requested details and help us investigate faster.
Description of the issue: Sometimes you will get ‘difficult words’ as an advertisement. When you press on it you will got a popup advertisement, however if you press enter it will instead redirect you to /aprender/difficult?course_id=xxx and give you an error message. This disrupts the learning, as you have to navigate to the starting page and back to the course
Your device and browser details Raspberry pi 400, Arch Linux, Firefox ARM64 96.0.2
Description of steps to reproduce the issue When recommended the ‘difficult words’ session on a free account, press enter
Do you have any screenshots of the problem? Please upload them here.
As you can see from the error message, this happens if the free trial for Difficult Words wasn’t launched in time, and the session has since timed out.
Can you confirm this is the case for you? i.e. did you click on Difficult Words immediately (a few minutes max) after completing your previous session?
As far as I know, there are two times when you will get ‘difficult words’ in ‘next up for you’. One comes with a ‘you’ve unlocked the power of premium’ notification and will give you a taster session, while the latter just shows you an advertisement when you click on the button (as shown in the gif), without actually giving you a taster session. However if you press enter, you will get redirected to the error page instead.
Hi, I’ve been advised that the fault is just with the Enter button, you should still be able to get to the taster session by clicking on the button instead. Can you try that and let me know if that works for you?
In any case, we’re aiming to fix the issues with the Enter button in the next few weeks. Thanks for your patience.