I have successfully paid for my Memrise pro account, but I still receive an email from Memrise saying “we are still unable to process your payment to renew your subscription”?
Please check again, this payment was successful and was renewed 06/2021 (auto renews on Jun 5.2021)
Hi @Cong_VoThai98,
Thanks for getting in touch. Sorry to hear that.
Please disregard that email. I double-checked our records and can confirm that your payment went through and your membership hasn’t been cancelled.
Please let us know if there’s anything else we can help you with.
Best wishes,
Memrise team.
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