Hi Memrise,
I lost my account a couple of weeks ago because it was an appropriate name. I am really sorry and it was my older brother who changed the username to f***offdbeauchamp, I think this is totally unfair as it was not me and I learnt so many words for my German Vocab over 1 million points and I have now lost it all. I can’t seem to access it and I want to review the words I’ve learnt.
Kind regards, Joe
Hi @iwantstarbursts,
Thanks for getting in touch and sorry for the delay in replying.
Unfortunately this profile went against our terms of use and we removed it due to multiple infringements of our guidelines regarding user content, which you can read here (section 8).
As confirmed in our Terms of Use, we actively monitor user content posted via our services and we reserve the right to remove any content that is deemed by us in our reasonable opinion or has been notified to us as being inappropriate.
Unfortunately deleted profiles and associated progress cannot be restored. If you would like to keep learning on Memrise, we advise creating a new account.
We apologise for any inconvenience.
Best wishes,
Memrise team.