@memrisematty I need a refund please issue it as soon as possible my username is identical to my post username
Hi,
Thank you for trying out Memrise Pro. You can request a refund by visiting http://memrise.com/premium/refunds on web - please make sure you are logged in with the correct Memrise username.
Refunds may take 5-10 days to appear. Please contact your payments provider for further information.
Thanks again and happy learning with the free plan 
Best wishes,
Matt.
Memrise Team