More than 3 months ago, I reported a bug that badly hamper the learning of new words, by skipping necessary repetitions. I spent time writing a detailed report using the web bug reporting form.
You can have a look at the topic below for the bug description. It occurs on both iOS and Web version.
The worst part is that, four monthes after opening the bug, I never received a relevant answer or feedback to my bug report, only a generic answer containing: “Unfortunately, we cannot respond to each feedback or feature request individually, but please rest assured that they are all received and read by a real human!” . I am starting to believe that even that generic statement is actually a lie.
Apologies for the click-bait title, but it seems that it is the only way to get bugs fixed.
I can’t speak of Memrise’s backend QA services but knowing how most medium to large sized companies operate, they will be overwhelmed with bug reports, many being benign to just misunderstandings. Some send out an acknowledgement email done programmatically and in most case the bugs are either screened or then just passed to a generic bug system for triage analysis. If there are many similar reports and it has a business impact, it will be addressed.
One of the dirty secrets of software is that due to complexity most programs have bugs that will never be fixed of many reasons. Reminds me of the doctor joke: why does it hurt if I wiggle my left big toe and touch my right knee. Doctor: don’t do it.
This is especially true of graphical UI issues that won’t stop the work flow, or just looks ugly. At some point if the UI engineers decide to do a general overhaul or even rewrite of the code, this issue might be fixed.
Meanwhile file meaningful and accurate bug reports. If statistically a non-bug issue is being flagged over and over, a good QA manager will raise it as an issue for the next round of bug fixing.
I agree, they complately ignore bug reports, it seems like since last year there has been an issue with not being able to download large courses on android and ios and they refuse to say a word about it.
Appreciate the insights on how these software companies “work”. I think that in my case, there is a mess-up with my data in their back-end, and they just don’t want to look at individual cases.
Oh, yes that’s bad if you especially are a paid customer. Did you contact their customer service directly as that’s the right channel for these kinds of customer issues?