Meet the Natives not working - natives escaped

I recently signed up for pro in hopes of seeing the Meet the Natives videos. I’m currently learning the official Memrise Spanish (Spain) courses, levels 1, 2, and 3. It says there are no videos for those levels. I’ve never been able to view any videos…

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@LivyQ Hi :slight_smile:

Can you post some screenshots of the course you are on / the message showing no videos? We can then advise. Thanks

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This is what I see every time. I click on Meet the Natives, the aqua color screen comes up and then it takes me back to the home screen and this error message appears.

  1. Wait for some words to turn blue and then try again (I can’t access the Natives when there is nothing to review)
  2. start learning a new level
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@LivyQ Can you also confirm the Course Name and Course Level?

The courses are:
Spanish (Spain) 1
Spanish (Spain) 2
Spanish (Spain) 3

I’ve completed the entire Spanish 1 and 2 courses and the videos do not work on any level.

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@LivyQ Can you do the following: :slight_smile:

Please let us know the result.

It worked! I can see the videos now. Thanks for your help MemriseMatty :+1:

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