Meet the natives - error, help!

Community-Created Courses Portuguese (European)
1

Hi,
Can anyone help? If I try to go into meet the natives on my mac air laptop the message, Whoops, Could not load the session, sorry, keeps coming up. It works fine on my iphone and I have tried logging out on my phone incase it is a double use policy or something but it still won’t work on my laptop. I’d be grateful if anyone can help as its really annoying. I do have Pro membership.

Thanks Fee

2

Hi @ivoryward, thanks for your message!

Since this seems to be a system-related issue (rather than a content/language related one), maybe @Lien could help us to proprerly address it to the right person.

Lien, could you please help our friend?

Thanks!

3

yes, would be grateful if you can help Lien.

Thank you Ig Costa

4

Sorry to hear you’re still experiencing this problem. A screenshot in this case would be really helpfull

  • Open Chrome and start a review session.
  • Go to the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
  • In the chrome developer tools make sure the “Console” tab is clicked
  • Continue with your review session until you get the error.
  • Take a screenshot of your whole browser window, making sure to catch the error message(s) and send it to us
    Once we have this info we can look further into this issue.
    Thank you
5

screenshot herewith:

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6

Could you also kindly follow the other steps oultined in my previous message as this will grately help in troubleshooting the issue. To be more specific:

Go to the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
In the chrome developer tools make sure the “Console” tab is clicked

image
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be79ae2d0f738d236df0af5fc78990af0ab9f97b_1_690x490
Thank you

7

Hi,
Just realised that I also never see the hints button on my Mac! Maybe it doesn’t recognise that I’m a Pro member. Maybe a should cancel the paid package as my Mc obviously doesn’t like it!!!

8

Hi,

Please note that hints are only available on iOS and Android.