This change of splitting the user made courses from the Memrise made courses is frustrating for many reasons. As some background, I have been using Memrise since 2013 and have constantly been sending others to it as I saw it as much better than traditional flashcards and the spaced repetition aspect made it seem more effective than other apps like Quizlet.
I have created vocabulary courses in Spanish, Portuguese, French and English for myself and for friends learning all of those languages. When my sister was moving to South America for over a year, I spent hours and hours making her a Spanish course, so that I could help her learn a language I care dearly about even when I wasn’t with her. Last year as a brand new ESL teacher, I found out my students had been using Duolingo as a suplimental resource for when the children had subs or extra time in class. Upon looking at the courses my students were taking, I realized they were not learning vocabulary useful or relevant to teenagers who had recently immigrated to the US, so once more I spent hours and hours created an English course for them. Many of them had limited or no internet at home, so being able to download this course on their smartphone, using wifi and then being able to practice English whenever they needed to was a huge blessing. I also made courses for friends while living in Brazil, to help them learn English, a skill they desperately wanted to learn but couldn’t afford to the traditional way. They too have limited internet on their phones and often didn’t have wifi at home, which made downloading courses such a god sent.
In my personal language learning endeavors, I used Memrise all through college while majoring in Spanish Translation and Interpretation. In my language classes, I was often complimented by my teachers who wondered how I learned the vocabulary in class so quickly and well, and I would honestly tell them that it was in large part thanks to Memrise and my ability to create personal courses for what I was studying.
I love what this website, app, and community stands for, hell, I even bought a lifetime subscription t because I saw it as good investment of my money. If you have to split the courses made by Memrise from the courses made by users, I understand and respect that, however taking away our ability to download courses is honestly a big fuck you to everyone that has spent their hours and money and given support to Memrise, especially those of us that were here before you made it big and won best app on the Google Play Store and who continue to stick around. Taking away my ability to download courses makes the many hours of my life I spent planning out vocabulary courses for students and friends, typing them up, taking the time to find MP3 recordings of native speakers on Forvo, and requesting whenever a word or phrase wasn’t there a huge waste. You’ve put a lot into developing this language learning platform, and we have put a lot into making it a vast database full of precious information. I guess what I am trying to say is, don’t bite the hand that feeds you.
Amidst my frustration and confusion, I would like to end with a few suggestions for what you should seriously consider if you want to keep the loyalty and business of customers like me and well as future customers through referrals. As an interpreter and translator, I am often asked by friends, acquaintances and family members, what my go to language app is. Up until now I have sent them here, and my honest hope is to keep things that way. That being said, here are some options I think you should consider…
Suggestions:
- Subscribing customers are the lifeblood of your company, if nothing else let them keep courses they have created on Memrise. It can be a private course on just their account that no one else can see or access, but that way we don’t lose the ability to download courses that we put so much time into creating.
- Give users the ability to extract an Excel Spreadsheet (or some other widely used format) version of courses they have made. This way we can have a copy of the course we’ve created, and decide if we want to keep it with Memrise decks, or move it to another platform, such as Anki or Quizlet.
- Consider the possibility of having the full funcionality of decks on the website, but the ability to just download the flash cards onto your phone or the Memrise app for users. Even if they didn’t have any of the special features like audio mode, difficult words, speed review, etc having a downloaded copy of vocabulary you are learning is very helpful for people with limited access to internet, as well as for traveling. (I travel a lot and downloading courses has been a lifesaver when I’m on a plane or out of the country and can’t use my data on my phone.)
- My final suggestion would be in the future to reach out to the community and ask about possibilities you are thinking about first, rather than making a decision and then having to deal with the reaction afterwards. Ziggy is a great example of this. If you had been straightforward and let us know you were thinking about it, I guarantee that many people would have suggested using the money you did to pay an artist and others to integrate it in the website, you could have added videos of natives speaking to your Brazilian Portuguese course, or some other course that has yet to receive that feature. We understand you are growing and learning and that changes will be made, but ultimately Memrise is a business and if you don’t talk to your customers and make sure that the majority of them are on board with what you’re doing, you risk losing everything. Just look at Yik Yak, and what happened to them. They had a very popular app that was used by college students all around the U.S. because of the anonymity factor, and it looked like it might become as big as other social media contenders like Facebook, Twitter, Reddit, etc. Then, without any previous discussion or warning the app administrators made a decision to suddenly require everyone to have a registered avatar with a username and seemingly overnight Yik Yak lost a huge portion of its user base (myself included.) After realizing the reaction and seeing the fall out, they eventually fixed their mistake making usernames optional for posting, but the decision was made to late and they suffered serious consequences because of it. They lost so many users, who never came back that they had to lay off 60% of their staff, and eventually shut the app down completely. Now, Memrise is infinitely more useful and important than Yik Yak ever was, and I truly hope that it continues to grow and help more and more users be able to learn languages and expand their horizons. That being said, not taking into account the importance of talking to your users and finding out their feelings and ideas before making substantial changes can have extreme consequences that could have been avoided. So keep us in the loop. I appreciate Memrise’s decision to tell us about Decks before implementing them, but asking for people’s opinions on a possibility rather than announcing an already decided change would have gone over much better for everyone.
Finally, I hope you can see how much I love Memrise and I just want the best for you as a company and for us as the people who use your services. I know this is one of many comments on this thread and perhaps you won’t be able to respond to my opinions in their entirety, that being said, I would appreciate some sort of acknowledgement that my feedback has been heard, and my suggestions will at least be brought up among those making this big decision.