Important announcement about Decks

[Xaivryd]

Agree! Nice to hear that

[cos]

It has been a while since this announcement. A couple of people from Memrise told us here, repeatedly, that they’re taking feedback from the community. So I wonder: Do any of the memrise users here actually know how to give feedback? I know I asked several times and nobody from memrise ever answered.

You’re a memrise user. You have a feature request, or an issue with the UI you’d like to see addressed, or something like that. How do you give that feedback to memrise in a way that you know they will consider as a company? What’s the right way to do so?

I know we can tag particular memrise employees in comments here, but that’s haphazard. There’s no way to know who the right person is, whether they’ll forget about it a week later, whether it will be tracked and considered by whoever’s managing the product or development, etc. When memrise said they were taking feedback, it sounded like something more than just “you can still tag some of us in comments to get our attention sometimes”. But what is it? How do you give feedback to memrise? Does anyone know?

[KungaLodro84 (khx333)]

Introducing: Alpha setting (Memrise Labs) for Web!

So, as Francis mentioned a few weeks ago, we’re currently in the process of completely rewriting the code for Memrise on the web. The current codebase is old and unwieldy, and means that we can’t fix bugs or build new features in any kind of quick way. How we’re going to do this is by tackling big chunks of the app one bit at a time, and updating and fixing them. This also means we’ll be fixing bits of bad UX or UI that you’ve been requesting for aeons, and making the whole thing responsive, and…

[Pilar_Pereira]

I agree with this 100% (if you mean what I think you mean).
I can’t see any advantage in having to report a bug or ask something about a specific course in the middle of other unrelated posts. It was so much better to create a question about a course in the specific forum of that course. We could easily get a reply from the course creator (who’d be notified when there was a comment or a new thread), who generally is, in my opinion, the best person to answer any questions. I remember being quite glad to be able to help other learners!

[petr.r.skupad8]

What a pleasant surprise You gave me! I was in a long depression, didn’t visit here for a year and stopped hoping!

I didn’t try to update courses or recommend Memrise (or even talk about it) as I did before. Not to mention start new course for our university class as I hoped before. I understood some of your previous decisions, but they were hard to swallow anyway. (Yet I still decided to pay)

Thank You.
I am envigorated and will put more effort into everything

P.S. if anything could make me happy now, it would be the fast test on iOS platform (at least for paid one?)

[DW7 (Meminence, Rank 15 &)]

Welcome back Petr (@petr.r.skupad8), sorry to hear of your low bout. Glad you feel encouraged. Stay safe.

[petr.r.skupad8]

Well I actually meant the depression rather figuratively related to my hopes not being in Memrise (like: “depression from Memrise development”), but actually it was not so far from the truth literally either . So thank You for Your welcome back and wish

[cos]

@JBorrego

We do collect feedback from MANY sources: that being the forum (all threads and this particular one about this decision), store reviews, our help channels (when you contact us from the app or the help section on web), users that we talk to directly, user feedback sessions where we invite users to the office, etc. We do that just like probably every other company does it.

This was the closest we ever got to an answer to this question. It implies, though it does not directly state, that Memrise doesn’t take user feedback in any structured & public way. They take private feedback, and they take structured feedback perhaps when they pick users to reach out to, but the only way for users to submit public feedback that other people can see, is to tag Memrise users in forum posts here. These may or may not get a response, and they may or may not be tracked, and there’s no way for us to easily find them or know how Memrise will handle them unless they choose to give updates, but it’s the only thing we have.

So, in that light, since there isn’t actually a topic on this site for freedback per se, I decided to try to use the General Discussion topic to post the things I think Memrise would need to do to repair the community courses & platform that they broke a few years ago:

• Repair the community courses, 1: “multimedia” levels
• Repair the community courses, 2: commas and parentheses
• Repair the community courses, 3: Show one photo, not all
• Repair the community courses, 4: Course forums

Let’s see if any of these get serious responses, and based on that we can see if Memrise has decided to take the community platform and course creators seriously again.

[cos]

BTW, it looks like Memrise did eventually add a feedback section to this forum, though it was many months later. (They’ve still ignored those four posts, though)