I have emailed a number of times but am getting no reply - it is completely unreasonable that a company has no telephone number. I have contacted you within 14days of my subscription and I wish to cancel and receive my refund. Please can someone contact me? I shall have to pursue legal advice if no contact is made.
Hi @nikki_tea. It seems like you requested a refund via email on February 1st (5 days ago). Please note, refunds can take up-to 7 days to be received and processed:
Your refund has now been processed 
Happy Learning,
Memrise.
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Thank you for the update