Thanks for your help. The course is unlisted so I’d rather not post a link but as I said, memrise has been aware of the problem for some time and has all the relevant information. I just wondered if anyone with similar issues could give me an indication of how long it took for the this kind of issue to be resolved.
it could be something from “1 hour” to “never”… sometimes they answer immediately, sometimes they never answer. One get’s the impression they …what ever (push web users away…).
I reported a font size issue a couple of days ago, I have difficulties in seeing properly the higher level Hanzi/Kanji in some of the courses I’m taking - the font used to be bigger, suddenly it became very small (Im not the only one having the pb.) No answer at all. Trying to figure out if I should leave courses in which I’ve learned hundreds of items already, because is such a p*** in the a** to review them…
some users address in here some of the features/bugs by means of “scripts”, if possible (I had also to change my usersscript for chinese/japanese, so I can read the more complicated pictograms)
Unfortunately, since the changes in December memrise has been unusable for me without userscripts because of the on screen keyboard for Korean. The reason I downgraded from Pro last month was because of those issues and the fact that I received no response to messages I sent to memrise highlighting the negative impact of those changes.
If that issue had been resolved and memrise had chosen to employ a customer service representative - at least for paying customers - I would have been happy to renew my Pro membership as memrise is still one of the best language learning tools out there. I never used the Pro features, just paid to support a great website.
However the fact that it appears that a switch between a regular account and a Pro account can cause the types of problems I’m now having with the timescales I’m experiencing would certainly make me think twice.
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Have you seen the posted thread where you can simply eliminate the html element of the “on screen keyboard” with just one line of “cosmic filter” code with tools like “uBlock Origin”?
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(thomas, the user said exactly that: that without scrips etctec, which means s/he is using scripts/coding lines etc)
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Number of weeks since problem occurred - 6
Number of times bug reported - 3
Number of emails sent to memrise support - 3
Number of threads created on bug control forum - 2
Number of fixes implemented by memrise - 0
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‘Us’ and ‘we’ are the people who read this thread and/or who have this problem. It’s a forum, so many people will (potentially) read it. Sorry for the confusion.
7 weeks. No fix.
For which issue specifically?
The one in the first post.
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From today I now also have the same issue when I am learning new words which was never a problem before. Incredibly frustrating.
I’ve spent many many months working on this course. Why is nobody looking into this for me?
Fixed! Thanks memrise, you came through in the end. Still unable to make courses but that’s not as big an issue right now.
I guess the answer to my question is “about seven weeks!” Case closed.
lol, about 7 weeks to never (see the issue of the ghost entries in the database, which was solved by some of the course creators/contributors only by means of an userscript made by neoncube)
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Thanks, I appreciate your interest and suggestions over the last few weeks but this issue has been pretty much resolved - see previous posts.
Having spent some time on this forum over the last few weeks due to this issue I would suggest that tagging members of the memrise team has little if any impact on resolving an issue - tagging beatrisy was something you did about three weeks ago, immediately after I opened this thread and it made no difference whatsoever.
Judging by the immediate response of the team to certain issues that are raised here the forum is obviously closely monitored and it’s probably just an issue of a small team allocating resources to problems that affect the most users, which can be incredibly frustrating if only your account is affected, as in my case.
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It’s the official I was told on this forum to do it - but yes, I agree, response is often… slow. A PM seems to work quite well, though. Or use flag and choose ‘other’.
This is very bad advice. Flagging a post is meant to be used to report forum posts that violate the forum rules, so that the moderators can delete those posts quickly, for example if they contain obscenity, spam, or other inappropriate content. Flagging is not meant to call for attention to your own posts, to try to get a faster answer to routine service requests. Doing that is like “crying wolf,” and wastes the moderators’ limited time and attention.
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Oh, is that right? Fortunately, I’ve used it only a few that way and it won’t happen anymore.Thanks for explaining - I thought it had a broader use, but not. Can we use the flag though to ask to move a topic to a different forum? That is what I wanted to use it for the first time, and then the topic was actually not moved, but the issue was picked up!
No, you definitely shouldn’t flag posts for that reason.
If you think a topic should be moved to a different category, you could post in the thread and suggest it, but also understand that that type of post could just add noise to the thread unnecessarily.
If you can’t resist posting to suggest that the topic be moved, you should bear in mind that there are quite a few people in the forum who have the ability to move topics, and they most likely have already seen the post before you, and have decided to leave it where it is. So they may or may not ignore your suggestion.
But regardless of what they do, the fact that you think a topic should be moved to a different category is not a legitimate reason to flag a post.
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