About five weeks ago I downgraded from pro to a regular account and since then when I review the screen constantly freezes and I have to reload the session. If there is only one review remaining it won’t reload the session. Therefore I haven’t been able to complete a review session for about five weeks. This happens on chrome, firefox and explorer and I’ve tried many different computers at different locations with the same result.
I reported bug this to memrise over four weeks ago and after three weeks got a reply asking me to restate the problem – even the bug was fully explained in the original report – I replied immediately and three or four days later got another email telling me that the bug had now been logged (now four weeks after I originally reported it!) but I timescale for when it would be fixed could not be provided (basically, don’t contact us again regarding this).
It’s now over a week since that email with no resolution. This is incredibly frustrating as I’ve spent a long time making this course but may now have to abandon it.
Is this normal memrise behavior? Has anyone had experience of reporting a bug specific to their account / course and can give me some sort of timescale?
Such slow response is frustrating, to say the least. Usually memrise doesn’t give a timescale - memrise, pls. correct me if I am wrong. I have usually success posting first a report here and then when from community response it is clear that there is no workaround, send a PM to one of the memrise people.
But back to your problem: you cannot finish you review session (the “blue” thing game I suppose); what happens if you just start a new review session, perhaps in a different level, does that work? Is it a big problem to let that one word rest until it’s time for a new review? It’s not a solution or repair; just a suggestion so you might have a workaround and don’t have to abandon your course.
If the problem only happened when I had one review remaining it wouldn’t be a big problem, as you say. However, if I have 100 reviews to do the screen freezes maybe 10-15 times during the reviewing process so I’m constantly having to refresh the screen. Then, when there is just one review pending the screen freezes and when I refresh I just get a blank screen.
@BeaTrisy : Please, could you possibly look into this? @Woody1 has really a problem doing his learning because of this issue. Is there anything we can do to alleviate the problem? Thank you!
@Woody1: please let us know in the mean time the link of the course(s) you are studying which have this problem (the most). Thanks.
Thanks for your help. The course is unlisted so I’d rather not post a link but as I said, memrise has been aware of the problem for some time and has all the relevant information. I just wondered if anyone with similar issues could give me an indication of how long it took for the this kind of issue to be resolved.
it could be something from “1 hour” to “never”… sometimes they answer immediately, sometimes they never answer. One get’s the impression they …what ever (push web users away…).
I reported a font size issue a couple of days ago, I have difficulties in seeing properly the higher level Hanzi/Kanji in some of the courses I’m taking - the font used to be bigger, suddenly it became very small (Im not the only one having the pb.) No answer at all. Trying to figure out if I should leave courses in which I’ve learned hundreds of items already, because is such a p*** in the a** to review them…
some users address in here some of the features/bugs by means of “scripts”, if possible (I had also to change my usersscript for chinese/japanese, so I can read the more complicated pictograms)
Unfortunately, since the changes in December memrise has been unusable for me without userscripts because of the on screen keyboard for Korean. The reason I downgraded from Pro last month was because of those issues and the fact that I received no response to messages I sent to memrise highlighting the negative impact of those changes.
If that issue had been resolved and memrise had chosen to employ a customer service representative - at least for paying customers - I would have been happy to renew my Pro membership as memrise is still one of the best language learning tools out there. I never used the Pro features, just paid to support a great website.
However the fact that it appears that a switch between a regular account and a Pro account can cause the types of problems I’m now having with the timescales I’m experiencing would certainly make me think twice.
Have you seen the posted thread where you can simply eliminate the html element of the “on screen keyboard” with just one line of “cosmic filter” code with tools like “uBlock Origin”?
Number of weeks since problem occurred - 6
Number of times bug reported - 3
Number of emails sent to memrise support - 3
Number of threads created on bug control forum - 2
Number of fixes implemented by memrise - 0
‘Us’ and ‘we’ are the people who read this thread and/or who have this problem. It’s a forum, so many people will (potentially) read it. Sorry for the confusion.
lol, about 7 weeks to never (see the issue of the ghost entries in the database, which was solved by some of the course creators/contributors only by means of an userscript made by neoncube)
Thanks, I appreciate your interest and suggestions over the last few weeks but this issue has been pretty much resolved - see previous posts.
Having spent some time on this forum over the last few weeks due to this issue I would suggest that tagging members of the memrise team has little if any impact on resolving an issue - tagging beatrisy was something you did about three weeks ago, immediately after I opened this thread and it made no difference whatsoever.
Judging by the immediate response of the team to certain issues that are raised here the forum is obviously closely monitored and it’s probably just an issue of a small team allocating resources to problems that affect the most users, which can be incredibly frustrating if only your account is affected, as in my case.