@MemriseSupport I completely forgot about my auto renewal and was wondering if it was possible to cancel the subscription and get a refund?
Hi @Nortung,
Thank you for trying Memrise.
If eligible**, you can request a refund by visiting https://memrise.com/premium/refunds on web - please make sure you are logged in with the correct Memrise username.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
** Refunds are only available within 30 days from the date of subscription. Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund (unfortunately Apple do not allow developers to access the refunds system). More details about refunds here: https://goo.gl/kXNEMJ
Thanks again and happy learning with the free plan 
Best wishes,
Memrise Team
Any further doubts or questions?
Please visit our Help page 
https://memrise.helpshift.com
Or 
Contact us
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I signed up for the free trial and didn’t want to go through either the annual subscription of $84. The subscription was just paid a few hours ago. Can I please have a refund?
Thank you
You wrote a message on a topic that was already completed/resolved.
I will tag @MemriseSupport for you, so that he can look at this topic again.
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As you subscribed via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund (unfortunately Apple do not allow developers to access the payments and refunds system):
https://getsupport.apple.com
To cancel your subscription, please follow the instructions below:
Memrise team
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