Help about Interruption of subscription

Welcome to the Forum! General Discussion
1

Hi guys
I’m trying to contact someone of the Memrise staff
because I subscribed to memrize last may.
The subscription was accepted and all gone well.
But some days ago, after just 4 month from subscription, I received the message below and nobody reply to my message via e-mail to [email protected]

Someone can help,
thanks

Sorry for the interruption, but we are having trouble authorising your card payment for Memrise Pro subscription. Please visit the payment page here to enter your payment information again or to use a different payment method. If you decide to not update the information within 7 days from receiving this e-mail, we will suspend the subscription.

2

Hi @Enzo-59 - I think we spoke over email at the beginning of the week, and your Pro subscription issue has now been fixed. Apologies again :slight_smile: Happy Learning - Matt

5

Hi Matt
yes, the issue is fixed now.
Now I can access again to the PRO section.
Thanks a lot

Regards, Enzo