HATE the new redesign — is there any way I can get a refund?

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1

I JUST renewed my yearly subscription and then made the HUGE mistake of updating the app…
I can honestly say I’ve never hated an app design so much — they’ve taken away everything that made me purchase the full version and enjoy using the app in the first place.

Wondering if anyone knows how to get a refund for my subscription? Apple and Memrise have not been helpful so far.

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2

I’ll tag @MemriseSupport and @MemriseMatty for you, they should be able to help.

3

If you subscribed less than 30 days ago, you can get a refund. That’s what I did, after seeing the new design. I’m not paying for an assault on my eyes. Though I do regret the necessity as I did enjoy the course content and, before the redesign I felt it was worth the price.

4

I have the same issue, sadly more than 30 days. But still I canceled my subscription. Will not support this anymore.

5

The new design doesn’t bother me much, I can handle it. However they ought to fix the network connection problem, I have been a pro member since 2015 and can’t download large courses,

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How did you go about getting the refund? I got it through the itunes App Store and they said they don’t refund on subscription based apps ):

7

I’m afraid I don’t know anything about dealing with Apple, but here’s a link to the Memrise FAQ on the refund process, for what it’s worth.
https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=web&s=subscriptions-billing&f=how-do-i-request-a-refund-under-the-30-day-money-back-guarantee&l=en

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