I’m having trouble viewing the Remembering the Kanji - 6th Edition course on my mobile device (Level 10 - 301 - 400 - Remembering the Kanji - 6th Edition - Memrise). When trying to grow new words, a message appears reading “Sorry, there was an error loading the session!”.
I have not been able to find the owner of the course in the forums and I’m not sure of the best way to contact them, but this seems like it is more of a bug issue than a course-specific one - the course works fine through a web browser.
Any advice would be much appreciated - thank you in advance!
Username: SqrtPi
Platform used when experiencing the issue: Android app
Phone or tablet firmware/app version/device model: 5.1.1/2.94_2044_memrise/Nexus 4
Date of first occurrence: 8th March 2018
Frequency of occurrence: Whenever using this course (all other courses have been fine)
Description of steps you took when issue happened: Restarted app, restarted device, tried downloading to device
I managed to solve this - I ended up removing and reinstalling the app. I also needed to remove all downloaded courses first - maybe some files were not properly removed during the uninstallation process?
I have a very limited data plan so using the website on mobile isn’t an option unless I am connected to WiFi at home, in which case I would use the desktop version due to the better interface and keyboard. Using the course in offline mode is the only option for me when outside the house.
That’s what I use at home, but I can’t take my desktop PC on my commute (and there’s no internet there). The app is the only way that I can use Memrise when not at home
Exactly, I’ve the same problem. I can’t work with none of courses. I uninstalled & reinstall but still the problem not solved. I don’t want to remove courses because my learning process would be distributed.
Why memrise service is not responsive!!??
I’m really thankful for your quick response. I found that I’m using old version & updated it. Now I’ve this problem: I can’t open any of my courses or review them. I made a screenshot & attached to this email.
By the way, I should mention that unfairly the app is not available in my country (Iran) to download from play store. I had to download the new version from the other sources.
Hi,
I have the same problem and because of my phone’s android version (it’s android version is 4.3 - Samsung s3 neo), I can not update my Memrise app. The minimum android version for new version is 5. My Memrise app worked correctly but right now I don’t know why it doesn’t work. I did factory reset my phone but unfortunately it also doesn’t work.
Could you please help me?
Thanks for getting in touch. Unfortunately, Memrise is no longer supported on devices running Android 4.4 and earlier. We are constantly working to improve existing features and adding new content, and periodical updates to the minimum OS requirements are needed to ensure Memrise runs smoothly on all devices.
To continue using Memrise, you will need to upgrade to any Android version above 5.0. If this is not possible, you can still continue learning online at www.memrise.com
Yes, I still have the issue. I’m using inevitably web memrise. I woul be grateful if you resolve this problem, because I found many people have the same problem.
