Hi,
First of, I really love the app, finally I can learn some Italian. The problem is that I can’t download the course (Learn Italian for Polyglots) on my phone, and I really need to be able to download it, since the 4G/3G coverage is pure on my daily commute.
I have been reading and apparently courses bigger then 3000 words have problems with the download. When will you address this?
Hi @ehsan55, speaking as a user of the app and one who has been following this problem, I know that a lot of work has gone into improving the process over the last couple of months. I know of people who have successfully downloaded large courses lately too. I don’t have any courses that large in my area of interest at the moment (unfortunately on a few different levels 
).
Where were you reading about the problems with courses larger than 3000 words?
Are you using a WiFi network when you are trying to download? Do you have a pro subscription? What is your current version of:
Also - does the phone have enough memory to accommodate a large download file ?
Thank you for your replay.
Yes, I’m on my WiFi, and the phone is right next to the router also
Yes, about 50GB
The device doesn’t appear to be the problem then. 
What about the use of WiFi or cellular data? The place you were reading about the issue? Pro or no?
What happened when you tried to download the course?
No, I don’t think it’s a device issue. I have the Pro version, and if I’m not mistaken I read about the download issues under FAQ on memrise website.
When I’m on my WiFi (the router is literally 5 cm from my phone) and try to download, at first it says “gathering information” and after a while I get “download failed, check you wifi” (something along those lines) . I might try downloading via cellular data (4G), and see if that will work.
@ehsan55 ~ what is the name of the course ? Maybe I could try to download it on my Android phone and see if it works for me.
Yes, exactly
Okay, trying to download it now. Will let you know the results soon (hopefully)…
Well, I tried to download the course twice on my Android phone. It stopped mid-stream and threw the standard “download failed - check your network connection” kind of message. I also tried to download it twice on my iPad. The first time it failed. The second time it looks like it is just spinning its wheels at about 60% downloaded. I think I will just kill it. While I’ve had issues before with Android downloads, I don’t recall any with iOS (and I have a ton of courses on my iPad, several with more than a couple of thousand words in each). They generally download on iOS very fast. This one is taking forever. That’s probably not a good sign. Sorry I couldn’t be more helpful. Maybe someone else has some better insight.
No worries @pdao.
Thank you so much for your help. It seems to be a Android issue, and hopefully they will fix it soon.
I have the same problem. I think it is the android version. On the IOS I could manage downloading it twice before.
I’m using Android. I succeeded downloading spanish for polyglots (after 2nd attempt)… I think there was a bit less than 7000 entries
Hello, some of the courses you can download that are larger than 3000 words. E.g. I had had polish course that had 7000+ word and I had no problem downloading it. However I have had spanish and portuguese courses (each 7000+ words) and the android program is not able to download it.
I am using memrise 2.9-3866 and android 4.0.
Same issue here… fails halfway through downloading. Paid for premium support so I will be cancelling if this doesnt get fixed
The Russian Top 10000 words - Part 1 which is 5k words is also impossible to download. Tried many many times.
I think I saw a post stating that if this issue persist tomorrow after reinstalling the app then they look more into it, but it should be fixed by tomorrow. I could be wrong… have to find the right post to confirm