If you’ve experienced the ‘LearnableSourceError’ hell (notifications coming and going, various things greyed out that should be there, etc) then you may have taken Memrise’s advice to re-install. DON’T.
Why? Several courses then can’t be downloaded. Nothing to do with my wifi which is blazing fast, and only certain courses (have tested it against several – the same ones refuse to download every time, the rest are fine).
The whole system is a complete mess and has been for a week, meanwhile Memrise won’t even post on Twitter, let alone email their paying users, to say they are on it.
It’s always been kinda buggy (ever get annoyed when 音 is marked correct if you answer ‘noise, sound’ but not if you answer ‘sound, noise’, or whichever way it is?) but this is ridiculous.
So Memrise suggested I re-install b/c of Memrise’s LearnableSourceError issue (a week and counting on that and still no fix or even any word that Memrise is even looking at fixing it) and now washes its hands of ‘can’t download course’ b/c… why exactly? The data is on Memrise’s servers surely? So the fact it can’t be downloaded must be either down to those severs or a limitation of Memrise’s app that is new, as it was perfectly possible to download them when I switched to my current phone, and the one before that. This is utterly shambolic.
It used to work. You broke it. You can fix it. And if you can’t then fix the platform you created, own and run, either don’t allow user-generated decks, or regulate them more strictly so issues like this don’t come up.
It’s not some free-for-all 90s bulletin board, it is a (supposedly) professionally curated platform where you control all the inputs and outputs. If some users are creating duff courses (and it affects three of the 7 I am studying, though never did till now) then it’s your job to remove them, or have stricter checks to prevent them appearing on your app in the first place. It is literally what we pay you to do.
You might want to speak to whoever does your marketing to see what they think of your messaging (summary: ‘yeah whatevs, maybe you should leave Memrise…’). You are an anti-viral ad for an app I loved for years until your incredible reply.
They run the entire site/app/platform. If something doesn’t work on it, they own it. Especially if people are only paying for the feature that stopped working.
If I can’t download decks, then there’s no reason to pay for it, as almost everything else is free. If any number of users have this problem, they lose significant revenue, hurting their ability to maintain or grow the app. It’s an unusual business plan, that’s for sure.
