Charged and now need a refund!

Community-Created Courses Non-language Courses
1

I requested a refund for my account that was autorenewed yesterday and it says my account is ineligible. I tried to email support, but I keep getting bot answers. How can I contact them to refund me and cancel my account?
@MemriseSupport @MemriseMatty

1 Like
2

Forums seems to be a good way to go. Just make sure you tag memrise support (like you have) and someone will surely stop by soon.

1 Like
3

Hi,

Thank you for trying out Memrise Pro.

Your refund has been issued and should appear in your account shortly.

Thanks again and happy learning with the free plan :slight_smile:

Best wishes,

Matt.
Memrise Team

1 Like
4