Can't use latest iOS update - LearnableSourceError

Memrise Bug Control iOS Bugs
1

I downloaded today’s update, v2.3.26.6599, on iOS 10.3.3. Every course I try, whether I use the Downloaded course materials, or deactivate the downloaded course and try it online, gives me this error when I try any review or New words or Difficult words:

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“The operation couldn’t be completed. (Memrise.LearnableSourceError error 101.)”

I tried it with several of the official Dutch courses as well as this user-created course: Dutch - The 1,001 Most Common Words - by seeirwin - Memrise

I also did a full uninstall and reinstall of the app, and I got the same thing. I will be sending this report to their Report Bug form, but posting here for others to see as well.

I particular enjoyed the What’s New text for the update: “To update or not to update. That is the question.” I guess I know the answer to that question. :wink: In all seriousness, more helpful Changelog information in the future would be appreciated.

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2

I have the same problem!!! And what do we have to do with it?

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3

Are you able to install the previous version? And does that work fine?

@BeaTrisy: Is there a fix?

4

Hi all,
Thanks for getting in touch. Sorry to hear you’re experiencing this issue. Our development team is looking into this.
In the meantime, you can try starting a lesson from the level view?

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5

I have the exact same problem, exact same error-message.
Tried reinstalling the app, no dice. I also submitted a bug report.

Happened after the “update”. Haven’t been able to use memrise for days.

@BeaTrisy I also cannot start a lesson from the level view.

Is there a way to downgrade to the version prior to the update?

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6

Hello,

I encounter the same problem. I tried to desinstall and re-install the app, to no avail.

Plus, I can’t learn new elements as well.
It says “there is no element to learn in this mode. Try an other mode”.
Whereas there are still 8 words I haven’t learnt.

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7

The issue is present in older Apple devices that are still using the 32bit processor. We’ve submitted a fix and it will be available as soon as it passes Apple review.

A masive thank you to all that reported this issue and keep an eye out for the next update.

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@BeaTrisy

Thanks for getting back to us so quickly!

In the meantime, until the fix for this is available, is there any way to revert back to the working pre-updated version?

Can I delete the current, non-working version and download the older version somehow?

I don’t want to let my language-learning suffer by missing daily practice :slight_smile:

9

It isn’t easy. One of the several links I found after a quick Google for “ios revert app update”:

https://www.cultofmac.com/403848/how-to-restore-older-versions-of-ios-apps/

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10

The fix is now out. A simple update should get everything back in working order.

Happy learning
Beatrisy

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11

I downloaded version v2.3.28.6785, deleted and reinstalled, logged in again and I still have this bug using, for example, American Sign Language 2. Spanish (Mexico) 1 appears to work though.

12

@BeaTrisy, this error still happens. I’m on the latest Memrise verison (have deleted and reinstalled app), iOS 11.4 with iPhone 7s.

I notice this is with courses/levels that use images as the Question / Answer.

On new level, i.e. Learning New Words lesson, I get an error “There is nothing to learn in this game mode”
On levels I’ve started, i.e. Review lessons, I get the error LearnableSourceError

Example A course, Aleinu Demo - Memrise
Example B course, Rashi Script - Memrise

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Example C course level 2, https://www.memrise.com/course/1333985/biblical-hebrew-aleinu-prayer-siddur-w-audio/

14

Created another post here.

15

I’m seeing this with some courses, as well – long-standing issue.

16

The same problem.

17

@BeaTrisy issue still persists with latest Memrise update – 2.3.30.6943. Also, I deleted and reinstalled app.

Any update? This is a blocker error for any course dependent on images as content.

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18

Oh reinstallation of app neither helps, was going to do this. Sounds like something they really need to fix now as there’s no workaround.

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19

@MemriseSupport hi there, just checking if the iOS team is aware that this issue still persists. Thx!

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20

Many Thanks - I have asked the iOS and QA teams to re-open this case to investigate. Hope to have some answers shortly.

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