Can't make credit card payment for Pro

Memrise Bug Control Web Bugs
1

I’ve tried to use my visa card to pay for Pro but it always says “oops something went wrong, please try again”. for a few months - I try every once in awhile to pay. have used different credit cards, all of which are valid, same response. this is online, MS edge browser, US based

2

Is this the only browser you have on your device? It’s usually better to try several browsers if something doesn’t work.

3

Hi @go_prairie,

Sorry to hear that!

Can you please follow the instructions below?

https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=all&s=subscriptions-and-billing&f=i-m-having-trouble-completing-the-purchase

Best wishes,

Memrise Team

Any further doubts or questions?

Help page :point_right: https://memrise.helpshift.com

Top FAQs:

• How to request a refund

• How to restore your Streak

• How to report a bug

Or :email:Contact us

4

yes, as I said in my first message, two different visa cards have been tried with the same result

5

any more suggestions?

6

Have you tried using paypal? You could link your card to paypal and pay that way (which is safer than giving your card details to every vendor anyway).

7

Never share your visa generator details. Just be save while using it.