Can't log in after mystery Username appears!

The numerals 23 were added to my normal log in name and it created a new Memrise site. I apparently added a few new courses before I realized that the new site did not include any scores, followers, etc., from before. I was able to revert to my ‘normal’ site the other day. Today I accessed the mystery site which asked me to create a new Memrise password which I did. After accessing the mystery site I found the lessons missing from my list of courses on my
‘normal’ DEcks page. NOW I can’t log into my ‘normal’ site since 1. they both have the same email address and Memrise won’t distinguish between them, and/or 2. Memrise isn’t allowing me to enter my site using my unique Username asking that I use my email address.

My plan is to go to the mystery site and bulk download the data from the courses and then recreate the courses in my ‘normal’ site. Suggestions or comments accepted about how best to transfer files and how to work around having more than one site that uses the same email address for entry.

I’ll tag @MemriseSupport for you, they should be able to assist.

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Hi @JulianKaruk,

Sorry to hear that! To help us look into this, please contact us at https://memri.se/support directly. We’ll sort this out asap.

Best wishes,
Memrise Team


Any further doubts or questions?

Please visit our Help page :point_right: https://memrise.helpshift.com

Or :email:Contact us

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